Xbox game on PC platform, unable to launch game

宪欣曾 · Oct 30, 2022

this is what I get , when I launch any game from xbox game , I remeber everything was ok a couple days ago

what happened all of a sudden , I cant open the game anymore, I have tried restart my pc

I'm sure I have the internet connection , since I could browse the xbox game store

very frustrating , since I'm xgp user, I can't play the games, no matter what

Actully , half month ago, I could not even open the xbox store , could not login to xbox store , since I could do anything on microstoft story download app and stuff, that's what I feel wired about .

And also its somehow just turns to be ok...

:)

JosefLBohorquez

Hi, that's really odd.
If you want I can advise you more things

Let me know if you're willing to try them
Greetings

宪欣曾

Thanks for the replay

I follow the steps twice , and reboot the pc , now I am not able to login to xbox (btw , i can login to msstore) , and the red error "connect to network" still appears

All thing could be just the china's network ??? But why everything just fun few days ago.

I think I will give up the xbox pc , going back to steam.

thanks again.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this 宪欣曾

Please try and double check the next:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available (Install optional updates as well)

Also, check the Microsoft Store for any updates on the Xbox apps and its services and update everything too. (If possible, if not. Ignore this)

Now go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then reset

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then reset

Finally do this:

Step 1: Open the Run window by pressing Windows + R key.

Step 2: Input WSReset.exe in the Run window and click OK.

Step 3: Then a command prompt window will appear. After a few seconds, Windows Store will open.

Finally try again to see if the issue persist.

If you already tried that tell me what else did you tried
In that way I can advise you different things or how to proceed

Darhyl Mayte Amizola

Hey David!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

If I may ask, are you unable to launch any Xbox games including Lego racing on your device, is that correct?

Also, may I know which platform device are you using to play your games, is it on Windows PC or Xbox console?

Onyx Is Here

Sorry you're still having trouble. If you are still unable to launch the game from the Beta App then please find the game in the Start Menu of the PC and launch it from there

Xbox game on PC platform, unable to launch game