Xbox Game Captures Won’t Record

Hi Nick, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Reseting the console should have fixed this.

You can try to clear more internal space or even format your external storage.

If that still does not work, you can try to do a system reinstall.

For a detailed guide, please use this link: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

It's a two-step process using a computer and your console, I highly recommend you use the above link for a better reading experience.

If you prefer a step-by-step guide here, please, follow these steps:

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First Step (On the Computer):
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Plug your USB flash drive into a USB port on your computer.

Select the following link to download the reset file to your computer: https://www.xbox.com/xboxone/restorefactorydefaults

Select Save to save the console update.zip file to your computer (if it doesn't download automatically).

To unzip the compressed file, right-click on the file and then select Extract all from the pop-up menu.

Copy the $SystemUpdate file from the .zip file to your USB flash drive

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Second Step (On your console):
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Unplug the network cable if you're using a wired network connection.

Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

Wait 30 seconds, and then plug the power cord back in.

Plug the flash drive into a USB port on your console. For more information, see:

Press and hold the Pair button (Xbox Series X|S: located on the front next to the USB port) and the Eject button (Xbox Series X: located just above the disk drive slot), and then press the Xbox button on the console.

Note The Xbox Series S and the Xbox One S All-Digital Edition do not have an Eject button. On this console, you only need to hold the Pair button and then press the Xbox button.

Continue holding the Pair button and Eject button for 10-15 seconds.

Listen for two "power-up" tones a couple of seconds apart.

You can release the Pair button and Eject button after the second power-up tone.

When the console restarts, remove the flash drive.

Once the console restarts, you should see the digital setup experience to guide you through resetting your console.

Let me know if it works!

Xbox One S by default captures 1080p with a max of 2 minutes.

Go to preferences > Broadcast & Capture

Under capture select Game clip resolution and choose 720p SDR. This will allow you to record 5 minutes. Be warned, the quality of video recordings will drop.

Hey there jmonk,

Thank you for reaching out to us on the Forums. When you capture game clips on your Xbox One it starts to record automatically on screen. There would be no way to utilize a webcam to capture game clips.

Go ahead and take a look at the following support article for helpful information on

Recording and capturing Xbox One game clips and screenshots.

I hope this helps.

Hi there there already is a way to capture in game footage by using the "xbox record that" command it will allow you to capture up to 5 minutes of gameplay.

Hello, but trim race did you get it elsewhere? On the Windows 10 store is not found, only on Xbox. This is why it does not appear the screenshot capture symbol etc.

No I couldn't capture this game with Xbox screen recorder, neither with OBS, fraps, etc. But with the same app, the Xbox recorder I could capture every other game I have on my computer…