Xbox game bar still opens when I press home on my controller when playing cloud

Do you see anything at all when you press the white Home button on the controller? Sometimes when I start my Xbox One up, I get a black screen and I have to press the white Home button which will open the side bar menu. Then I press Home and it brings
up the home screen. It's very strange but I get this black screen sometimes too.

Hi Kathy

I have done everything you suggested and my controller still will not open the Xbox game bar. It will open with Windows + G but not my controller. When I first connect my controller it will open the game bar but after that it does nothing.

Thanks

Carl

Do you see anything at all when you press the white Home button on the controller? Sometimes when I start my Xbox One up, I get a black screen and I have to press the white Home button which will open the side bar menu. Then I press Home and it
brings up the home screen. It's very strange but I get this black screen sometimes too.

Nothing at all

I have a similar problem but it only seems to happen when I open the windows game bar, to record gameplay or take pictures. And when I do none of the buttons on the controller work except the xbox home button which opens the windows game bar but again, can't use any other buttons. My only fix so far is to restart the whole computer, but then I can't record anything.

Both my controllers home button do not work. I can not go to the home screen if in a game, nor can I open the side bar in order to make GameDVRs or check anything when playing a game. I have even tried using xbox one smart glass controller feature and even
then the home button on there doesn't work either. I have tried a few the suggestions about holding the home button and everything and NOTHING has worked at all.