XBox for PC Not Opening

TiG1982 · Feb 13, 2022

I have been trying to open XBox For PC since the last update (which I think was today) and the app won't open.

The black screen and logo comes up for a few seconds and then the program shuts down.

I have uninstalled and reinstalled it, checked for updates (for Windows and through Microsoft Store), run virus and sfc scans for threats and integrity issues, cleared cache through wsreset. Nothing seems to make a difference. Date and time is set to automatically update, and I've tried with a different internet source. All the things I can find online to try...

I am running Windows 11 Home 10.0.22000 Build 22000

Any suggestions would be great.

:)

TiG1982

Still no luck unfortunately.
Thanks for the ongoing support

Ricardo Lechuga

If the app was previously working fine you could try restoring the PC to a previous point and trying the updates again

https://support.microsoft.com/en-us/windows/rec...

TiG1982

Still no luck, Appreciate the assistance all the same.

Ricardo Lechuga

Go here with the file explorer:

%userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_XXXXXX\AC\TokenBroker

( _XXXXXXX depends on your system)

Here you will find two directories: Accounts and Cache. Each folder contains one file in it. Delete them both, and try to log in to the xbox app again.

TiG1982

Cheers for all the help Ricardo.
I ended up just wiping my PC back to a fresh install of Windows and it's now working fine.
Needed to be done anyway, had been 6 months since the last wipe.

Cheers again for the attempts, pity we didn't find the cause/solution but appreciate the assistance all the same.

XBox for PC Not Opening