Xbox family link to add funds to child account paid but did not add to child account

In a family group, the primary account can add funds to a child account, but funds cannot be transferred between accounts otherwise.

Hello Cpt,

Thank you for contacting Forum support!

Did you set up the account as a child? (young age)

Did the account ever ask to graduate or is it set up with restrictions, if it is then more than likely the account is still a "Child" account.



Try to add the parent account to the child or if the parent account was never made then make one.

How to add a child to a family account.

Hope this helps.

Thank you.

Hello PhilipBasgal,

Thank you for posting on the Xbox forums. We understand that you are interested in changing a child account to an adult account. Once an account has been established as a child account, it cannot be changed to an adult account until the child turns
18. The best way to manage the child account is to
add it to a family. This requires an adult account to add the child account to the family. Once the child account has been added to the adult account's family, the child account will be able to access online features. Be sure to let us know the results!

Hello there,

Thank you for bringing this to our attention. In order to manage the privacy settings of a child account, you will have to add an adult account to the family first :

Add members to your Microsoft family

You will need to add this child account to an adult accounts family. you can then follow the instructions on this link to manage the child account's privacy settings :

Xbox One online safety and privacy settings for parents and children

Hope this helps!

Did you add the child account to be part of the family by doing the steps from this link? https://support.microsoft.com/en-ph/help/12417/...