xbox external problems :(

Albieno · May 31, 2015

so I bought myself an external with it not registering on the xbox.

i had formatted the drive and then worked on the xbox, i clicked format for games and apps

went through the options to use as a new place to put my games etc,

clicked format and nothing?

takes me back to the menu and nothing has happened :s

anyone know why this is happening

plus i have a 2TB HDD and it only registers as 423gb instead of the full 2TB - why is this?

Thanks in advanced

:)

WickedAgileOne · May 31, 2015

Western digital external hard drives

Anybody else having problems with their xbox one not recognizing their external WD hard drive?

Internet Expert · May 31, 2015

External Hard Drive.

This official Xbox Support article has the troubleshooting steps you can take for external drive detection problems: Troubleshoot External Storage Drive Detection | Xbox One External Storage

Hope this helps!

onyxishere · May 31, 2015

Sorry to hear that you're having these issues. Is the external drive that you purchased a USB 3.0 compatible drive? Which brand is it? Seagate drives are notorious for having issues like this.

As for the 2TB HDD that you have, if it is registering a lower amount of space than it should be perhaps it has been partitioned and is giving the console issues. Connect it to your pc and reformat it so the Xbox can recognize it better.

onyxishere

Sorry to hear that you're having these issues. Is the external drive that you purchased a USB 3.0 compatible drive? Which brand is it? Seagate drives are notorious for having issues like this.

As for the 2TB HDD that you have, if it is registering a lower amount of space than it should be perhaps it has been partitioned and is giving the console issues. Connect it to your pc and reformat it so the Xbox can recognize it better.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

This may mean that your external hard drive is corrupted. You may need to reformat the drive.

"Press the Xbox button on your controller to open the guide, and then select Profile & system > Settings > System > Storage."

Tezzarrific

means the external drive is using more power than it should, the wifi in xbox is on the usb bus and will disconnect if you connect something that draws to much power.

rocky619619

Seems to me that it is a problem with either the drive itself or the cable connecting the drive to the console.

If you have another external drive handy, try using the cable from your xbox external drive and see if it can connect to a computer or laptop. If it can, then its more than likely a problem with your external drive.

Alternatively, you could test your external drive on another xbox one console.

andersonpassos

you will need to test, or to ensure that the external hd is really with problem or if it is working well and the problem is only on your xbox.

if there is no way to test it, take it directly to a technician who repairs external hard drive.

xbox external problems :(