Xbox Error 0xc000005

Hello Dusan,



We are happy to hear that the problem you had with getting an error in launching the game has been resolved. We’re glad we were able to help you!

If you have other concern related to Xbox product and services in the future, create a new topic to discuss and we are more than happy to help.



Thanks again for choosing Microsoft!





Sincerely,

Hello Dusan,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you are getting an error when trying to install Payday 3 through Xbox app in your Windows device. Let us check and see on what we can do to help resolve your concern in a timely manner.

Error 0xc000005 is a common error code that indicates an access violation or a memory issue. It can occur when you try to install or run some games from the Xbox app on Windows 10 or 11.

Here are some possible solutions that you can try:

Update Windows and drivers: Make sure that your Windows 11 and all its services are up to date. Also, update your graphics drivers, DirectX, and Visual C++.

Make sure Windows is up to date.

• Press the Start button on the taskbar, type settings, and then select Settings.
  
• On Windows 10, select Update & Security. On Windows 11, select Windows Update.
  
• On the Windows Update page, select Check for updates to see if any updates are available
  

including optional updates for your device.

• Once the updates have downloaded, select Install now to start the installation.
  
• Following installation, we recommend that you restart your device so that the latest updates can take effect.
  

Update your Windows and device drivers.

> For the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance.

• AMD
  
• Official Drivers | NVIDIA
  
• Download Intel Drivers and Software
  

Clear the store cache:

• Press Windows key + R and type wsreset.exe then hit enter.
  
• An empty Command prompt will pop open. Let it be for a few seconds and the command line will close automatically (after it has cleared the cache behind the background) and Microsoft Store will be launched in its place.
  

Repair or Reset Gaming Services and Xbox app

• Press Win + I to open the Settings app, and click on Apps.
  
• Click on Apps & features, and in the search box type Gaming services and click on app settings (three dots).
  
• Click on Reset. Repeat the steps and do the same with Xbox app.
  

Uninstall and reinstall Gaming Services

• Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
  
• In Windows PowerShell, type the following command and press Enter:
  get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  
• In the same window, type the following command and press Enter:
  start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
  
• Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
  
• Restart your device and try to install the game again.
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

This 0xc000005 error has been goign on for more than a year, for multiple games. MS doesn't care.

See my thread.

Because of xbox app is broken when you uninstall-reinstall the game or verify the game files, files are not uninstalling completely or not installing correctly. So first uninstall the game from xbox app then uninstall the xbox app. Reset microsoft store from settings>apps>advanced settings. Check documents/my games if there is starfield folder delete it. Install ccleaner for pc open disk analyzer on ccleaner and search for starfield, delete every file you see there. Restart. Reinstall the xbox app from microsoft store, then install starfield at one time without pause and you're good until next update...

I had this issue what I did was first make sure I had all the latest drivers for my graphics card I then used win+r to launch run and went to temp and %temp% and cleared out everything I could (I skipped what wouldn't delete) then I went to the starfield install folder and deleted all the .exe file I could find and using the game pass app then did a verify and repair ,this got it working for me worth a shot and good luck