Xbox Enforcement on Conduct needs to be changed

I was recently banned from using my account for a day because of a "conduct violation" that I felt was completely unjust and things need to be changed. I am sure other players have experienced a situation like mine: I was playing 2k and after a game some
other player thought it was necessary to message me to tell me that I suck and that I need to uninstall that game. After some back and fourth I told this guy to play me and he said no because I suck and this led to me calling him a "puss." This other player
must've reported me because I got a message that I was banned from using live services for a period of time. It seems like the other players entire goal of our conversation was to get me suspended, and it was so easy because of the way the conduct works. I
thought this was completely unjustified because whoever conducts live enforcement never saw what this guy was saying to me even if he didn't swear it was worse than me calling him a "puss," but just because I sent it in a message, not over the mic I am suspended.
This player was clearly not younger than 18 and I am sure he could handle the word puss with a gamertag that had the word Backwoods (Blunt Wraps) in it. I have had this particular account for 9 years and have been paying for gold every year, yet I get suspended
for this? That is not right. I understand the code of conduct is a very black and white issue, the unhelpful person in the chat assistance room made that clear along with that there is nothing I can do to appeal this because the review period is longer than
my suspension. How can I be suspended without room for an appeal if there is only one meager violation of conduct when my side of the story is not even brought to the table. Xbox has gotta fix this issue, stop suspending players who do not deserve it, most
of the time its the person who is reporting. Fix your service or you are going to piss people off and lose customers

:)

 

My gamertag change

Hey ScaryCalf, your old gamertag violated the Code of Conduct and was changed by the enforcement team. You will need to pay $10 to switch it something that you want.

 

the hits just keep coming. First rewards now the gamer tag.

Hi there,

As per the Xbox LIVE Code of Conduct, if you have an offensive Gamertag, or if it contains content that is against the Code of Conduct, it can be changed by the Enforcement Team.

However, you will have to pay for the Gamertag to be changed. There is usually no way of having them change it for you for free.

 

Doesn't matter who started it,if you respond in way the violates the ToU/CoC you risk being suspended,doesn't matter how old you thing the other person is.

Doesn't matter how long you've had the account,doesn't make you exempt from the rules.

How do you even know that was the reason you were suspended? Due to the time it takes to investigate a report it could of been for something you did several weeks ago or longer.

Seriously,it's not that hard to just report & block someone being abusive over live,don't respond.

Enforcement is fine the way it is.

A case review takes longer than 24 hours to process which is why you can't appeal a 24 hour suspension.

The suspension would be over by the time the case review was completed.

 

I'm always on the fence about 24 hour suspensions.

On one hand they are a quick warning to people that they've done wrong and should look at their behaviour. On the other they can't be appealed through the case review system, so if Microsoft did get it wrong a person could have lost a day's worth of online
gaming because of no fault of their own.

Now I know most people will simply say "it's only a day, it doesn't really matter" and in the grand scheme of things I do agree with you. Yet I can imagine if you've had a tough few days at work, you only get one day off, to then discover that you can't play
because someone else made an error, would be very frustrating indeed.

Which actually leads me to a question. If you appeal a suspension or ban, and Microsoft find in your favour, do you get that lost Gold time added back onto your subscription?

 

How can they justify a suspension on me when in reality it should be given to the other guy. The fact that you don't get to review the situation with the people who decided when enforcement is needed can't be right. I am not trying to be "exempt from the
rules" I am just saying in this circumstance this guy was just trying to get me suspended as I figured out later and he was violating the code more than I was, puss is a cat. Also, why do they not inform you of the situation you are being suspended for because
besides this situation I have not done anything to violate to CoC so that would not make sense.

 

Because regardless of what the other guy did, you also did something to violate the code. So you are equally at fault. It's best to just report the other guy and block communications with them rather than respond to them. There's also no way for you to know
for sure whether the other guy received a suspension as well.

 

I am very aware of the code violation I did; however, I feel if situations like this were given more time and input from players, than they could stop people who are just looking to get other players suspended. Most people aren't going to ignore comments
they take an offense to and will probably stand up for themselves.

 

For me its not the fact that I am suspended for a day, although it does piss me off , I understand the violation. I am just saying that things should be changed when enforcing conduct because I feel like players are getting suspended without reason or just
because others are trying to get them suspended. Everybody is paying for this service and when they don't have access to it they should be given a clear reason and possibly a way to back themselves up to life the suspension

 

You are responsible for all actions carried under your account. Its like laws. Governments create laws and rules which govern our behaviour. Without them, society will be in utter chaos. Its not the rules that are in question, its your behaviour which is.
Fact.

Also google definition words found in the COC like harassment etc. The definition google and dictionaries give provide a long definition of those words and youre like o....

Judging from your posts, I detect a number of behaviour issues. Starting off with not polite words coming from you.

 

Ok.

1: you did deserve getting banned because you messaged him saying whatever it was you said.

2: Go to 1

What you should have done is be an adult and just either ignore the message from the player or mute, block and report them.

If you try and be "the man" then you'll always get banned and the other player always wins.

 

So how long would it take to get a ban doing it your way? also you would then have "he said this and he said that" "no I didn't" etc etc.

The way it is at the moment it is all black and white, they can look through the conversation log and see what was said and apply a ban where appropriate.

As for why the other person didn't get banned, that's because you didn't report the other player.

 

This encompasses the entire issue, right here. But what you want is just not feasible. Enforcement is not a baby sitting service and I seriously doubt they have time to be. They don't need to spend more time listening to every little pissing match that comes
along. All that does is allow each side to make up their own version of why the other side "started it". The process is black and white for a good reason. It doesn't matter "who started it", a code violation is a code violation and users of the service are
expected to be mature enough to understand that.

This brings up the other problem that so many people seem to misunderstand. "...they could stop people who are just looking to get other players suspended." NOPE... that's right, I said nope... bottom line is that they can't stop anyone if they're not aware
of the problem, and rather than use the tools you have available to report and block that person, you chose to be no better than that person and violate the CoC just like s/he did. It's your job to use the tools they've made available to alert enforcement
of a problem user. It's also your job to exercise some self control and not engage trolls at their own level, which only makes the problem worse. Like it or don't, but that's the truth of it. It's enforcement's job to uphold the CoC and take appropriate action
against problem users, but that job can't be done properly unless we, as a community, do ours. You didn't do that and the other guy exploited it.

I believe we should append the "Ignore - Report - Block" statement that seems so popular around here to; Above all... Exercise Self Control... then Ignore - Report - Block.

 

I don't particularly like the way that enforcement is run. It's like a secret court where, in some cases, you can't appeal a conviction.

I don't think the issue with not being able to submit a case review for a 24 hour suspension is that the review would take longer than the suspension. That's beside the point. If I got wrongfully suspended I'd have a black mark next to my name, I'd lose
a day of Live, I'd be kicked from the preview program and wouldn't be able to reapply to get in for at least a year, and maybe I would be removed as an ambassador too (I'm not sure on the rules for that), but I would not be able to do a thing about it.

In terms of a percentage, I doubt many suspensions/bans are issued in error, and in terms of case reviews, I suspect that a high percentage of them are just people who know they're guilty trying it on, but no system is 100% infallible and that's why some level
of transparency and an appeals process are important.

As for the "bait and report" idiots, I do wish MS would look at the context of a conversation and not just a single message taken in isolation. The expectation is that if a person receives multiple messages calling them racist names and telling them to kill
themselves, that they should keep a 100% cool head. I know someone who got a 24 hour suspension after he messaged someone and told them to stop being an **** (he used the real word in the message) because they'd repeatedly messaged racist abuse at him. I do
understand that it would make it more difficult and more time consuming to enforce Live though, as well as making offences more open to interpretation, which in itself can cause problems, but to call the system "fair" to actual users isn't something that I
could do in all honesty.

I also don't like that if a person is perma-banned, they can't re-download any of their games/DLC and I'm surprised that nobody has tested the legality of that in court yet. I'm all for getting abusive players off Xbox Live, but that means not letting them
play games or communicate with people - that should be enough.