XBOX Elite Wireless Controller Series 2 XBOX Accessories App doesn't support latest...

Hi,

I've got an Xbox Elite Wireless Controller Series 2 controller; I was using this on Windows 11 PC, and it had faults when connecting by Bluetooth; when you do that, it would trigger the XBOX Guide when you press button A, meaning the controller was useless wirelessly. On direct USB C Connection, no problem.

On various threads, the solution is to 'update the firmware' but the version of the XBOX Accessories App on Windows 11 isn't correct; it was only for the old version of the firmware. So, you could get all the settings mapped, but you COULD NOT update the firmware; the option simply isn't there, as the app doesn't have the new firmware. You can't forceupdate the app, nor does resetting the app, or reinstalling the app work.

I am fortunately enough to have an XBOX Series S as well, so I connected the device via USB to the console, it spotted it needed an update, and updated the firmware on the controller.

I can now connect to Windows 11 and use it fine on the computer by Bluetooth, the buttons work fine.

But... I want to be able to configure the light and mapping now - so I start XBOX Accessories... and it says that the app does not support this version of the controller - again, the fault is the XBOX Accessories app, it does look like it's out of date and has not been updated by Microsoft in quite some time. (NB: Yes, I've tried when connected with cable, it says you can't configure by Bluetooth, so you connect a cable, and then it says it doesn't support it!)

This means that although I have a good bluetooth connection now, I cannot (even when cable connected to the machine) update settings, mappings and profiles, which is a big plus on using the device (that's why it's more expensive than the standard XBOX controller - so you can configure and remap on it!)

Could you please contact support teams, and get the app updated, or provide me with a timeline for this, since I can't use the full features of the device.

UPDATE: 13 March 2022

Posting as an edit, since no matter how many times I try, when I try and reply it doesn't let me, just whirls around and doesn't commit. So, if Microsoft can't check their forums arne't working, I don't have too much hope on £150 controller being fixed...

Sadly, the update from the Microsoft Expert below doesn't solve the issue.

When I downgrade, I can no longer use the device wireless by Bluetooth, as it loses functionality.

So - it's either have a lower version of the firmware and allow me to configure and remap the buttons, but have to have a permanent USB connection (the Bluetooth on the lower versio doens't work, it sees button inputs as doubled, for example pressing A opens the guide as well as triggers button A - this isn't in the config anywhere, and can't unmap it, it just happens.)

Or, it's the higher version of the firmware and the controller works through Bluetooth, but you can't configure the buttons \ lights in the app.

This in't acceptable - is there a partial refund I can get for having this expensive thing not behaving the way it should (I'd accept a credit of £75 to use in the Microsoft Store as half the price of the device, since I can't use half the main function) or is there a way you can get a team on updating the firmware?

UPDATE: 13 FEBRUARY 2023

I COPIED THE ABOVE FROM PREVIOUS FORUM POST.
I am having the exact same issue with a new elite series 2 controller.

:)