Xbox Elite Wireless Controller Series 2 Warranty Question

x die Polizei x · Nov 21, 2019

So I just purchased a brand new Xbox Elite Wireless Controller Series 2 from Best Buy on 11/18/2019 (yesterday). I went online to the Microsoft website, registered my device and the warranty information popped up stating my warranty will expire 4/20/2020
(5 months left on warranty). Why is Microsoft's website telling me I only have a 5 month's left on the warranty? I contacted Xbox support and spoke with "Daz" who advised me "not to worry" and that he is granting me an additional year of warranty service for
the controller. He was unable to change the warranty date on the website but advised again, "not to worry" and that if I ever needed help with the controller over the next 17 months, Microsoft would honor the warranty and fix/replace the controller even if
the warranty period showed expired....???? Huh?

:)

BillSalouf1

I bought Xbox Wireless Elite Series 2 Controller, Here in EU (Greece) all controllers have 1 year warranty and the Series X/S consoles 2 years.

xxxTIMBURYxxx

The Elite Series 2 controller has a 1 year warranty.

If your controller isn’t working and needs replacing, go to https://beta.support.xbox.com/help/hardware-network/controller/controller-warranty and
enter the controller’s serial number at the bottom of that page. For the Xbox Elite Wireless Controller Series 2, the 14-character serial number is in the lower centre on the back of the controller.

Smwutches

Per the manual you posted, the warranty is "90 days for refurbished Xbox consoles and all Xbox accessories except Elite Wireless controller Series 2". Since an Xbox controller is an accessory, it has a 90 day warranty.

Hamna.S

To ensure your satisfaction, we're extending the warranty coverage period on Elite Series 2 controllers from 90 days to 1 year from the date of purchase. This extension applies retroactively for Elite Series 2 controllers sold to date.

Or for more instructions search at this Link:

https://manuals.plus/xbox/fst-00001-elite-wireless-controller-series-2-manual#axzz7myARU4XT

soulflyr

Looking around at all the same issue people are having and I found this, Xbox Wireless Elite Series 2 Controller warranty update | Xbox Support

So with all the other mail I get from MS why didn't I get this so I didn't have to believe I was out of warranty?

Xbox Elite Wireless Controller Series 2 Warranty Question

Xbox Elite Wireless Controller Series 2 Warranty Question

Xbox Elite 2 controller warranty issues.

Elite Series 2 Controller

Apologies for being a little off topic, but I believe I have uncovered a fraudulent scheme here in India and was seeking help to communicate the same to you all seeking advice on future steps

What is my warranty on a controller

Who to contact, I received a defective XBOX Elite 2 replacement

Xbox Elite Wireless Controller Series 2 Warranty Question

Xbox Elite Wireless Controller Series 2 Warranty Question - Similar Threads - Elite Wireless Controller

my xboxx elite controller wont connect wireless but works with cable only help me...

My xbox elite series 2 controller turns off instantly after turned on wirelessly and only...

Hi, I just bought the Xbox Elite Series 2 Core Wireless Controller, and I’m having some issues.

What are the instructions on how to ship a Xbox Elite Wireless Controller Series 2 Core -...

Red Xbox Elite wireless controller 2

Both Xbox Elite 1 & 2 controllers have disconnect issues whether wireless or wired

Xbox Elite Wireless Series 2 Controller Warranty Repair

Xbox Wireless Controller Elite Series 2 - Warranty / Customs issue

Xbox Elite Wireless Controller Series 2 - Core Connection issues