Xbox elite wireless controller series 2 rubber grip coming loose

I don't know where is the "elite" on a controller with so many flaws. My elite controller rubber grips become loose and are opened. I am a casual gamer and take excellent care of my stuff. It looks more like its a manufacturing flaw. We will know for sure
if their engineering team fixed this when they launch the new Xbox One S which comes with a controller that features rubber grips same as the elite.

Hello David L! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you the rubber grip has come loose. When did you purchase the controller?

You can use the link to get the device repaired https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

Click on your console, then info and support and then Start Order to start the process of getting it repaired.
Use Accessory > Elite Series 2 Controller from the dropdown.

Hi Kris,

I can't remember, roughly around two years ago.

Hi darrenmonk,,

Thank you for posting on the Xbox forums.

We won't be able to provide proof that the grips won't peel off as that would be impossible since everyone grips their controller differently, but all we can say is that the series 2 Elite controller was improved with every previous feature in mind and that
includes the rubberized grips, as they now wrap around all the way to the top of the controller.

There won't be any discounts for owning the original Elite controller.

You can read more about the new Elite controller from the following sites:

• https://www.xbox.com/en-US/xbox-one/accessories/controllers/elite-wireless-controller-series-2
• https://news.xbox.com/en-us/2019/06...series-2-over-30-new-ways-to-play-like-a-pro/