Xbox Elite Wireless Controller 2 warranty repair

Discus and support Xbox Elite Wireless Controller 2 warranty repair in XBoX on Consoles to solve the problem; I sent recently send my Xbox Elite 2 controller in for a warranty repair as the "Y" button stopped working consistently along with a host of other... Discussion in 'XBoX on Consoles' started by Seeker_MOC, Jan 28, 2023.

  1. Seeker_MOC
    Seeker_MOC Guest

    Xbox Elite Wireless Controller 2 warranty repair


    I sent recently send my Xbox Elite 2 controller in for a warranty repair as the "Y" button stopped working consistently along with a host of other problems. After 2 weeks without my controller I received it back today, with the exact same problem. They literally didn't fix a single one of the issues I reported when I sent it in for repair. I tried to start another repair order, but the device page no longer offers me the option to request another repair, although it clearly shows that it's still under warranty. How do I go about resubmitting it for repair?

    :)
     
    Seeker_MOC, Jan 28, 2023
    #1
  2. ♥ Jamie ♥ Win User

    elite controller

    If your controller is out of warranty you can still get it repaired, however, shipping and the repair won't be free. You can find steps on servicing your Elite Controller right here https://www.xbox.com/en-US/accessories/controllers/elite-wireless-controller
  3. xxxTIMBURYxxx Win User

    Elite Series 2 Controller

  4. Smwutches Win User

    Apologies for being a little off topic, but I believe I have uncovered a fraudulent scheme here in India and was seeking help to communicate the same to you all seeking advice on future steps

    Per the manual you posted, the warranty is "90 days for refurbished Xbox consoles and all Xbox accessories except Elite Wireless controller Series 2". Since an Xbox controller is an accessory, it has a 90 day warranty.
  5. BillSalouf1 Win User

    Xbox Elite 2 controller warranty issues.

    I bought Xbox Wireless Elite Series 2 Controller, Here in EU (Greece) all controllers have 1 year warranty and the Series X/S consoles 2 years.
  6. ChiefJoboo Win User

    XBOX ELITE CONTROLLER BROKE IN 4months!

    The official warranty period for "accessories" (xbox one elite wireless is under that label) is 90 days, you're correct. Controllers wear out, and that's not avoidable BUT the elite and newer models are built with the past in mind.

    Please take a look at this page about troubleshooting and repairing your elite controller:

    support.xbox.com/.../elite-controller-info

    And if you can't get it to work after that, please go to:

    support.xbox.com/.../servicing-elite-controller

    And finally, if you need to get it repaired out of warranty, please see this page to order a repair or replacement and go to "replace an accessory." There will be a fee but I'm not sure of what that might cost.

    devicesupport.microsoft.com/en-US
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Xbox Elite Wireless Controller 2 warranty repair

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