xbox elite series controller bumper issues no acknowledgement from Microsoft SOLUTION

Testrunn23 · Aug 27, 2023

It pains me to be writing this however, it must be addressed after the purchase of a $200 controller. not even six months into moderate use, the controller bumpers are malfunctioning. upon google searches both low and high, including YouTube, as well as these MS community forums I am unable to find as much of a hint of acknowledgment from Microsoft. it's almost unbelievable to think that such an expensive product has a widespread issue that is not even acknowledged by Microsoft not even on their frequently asked questions. This issue is so widespread, so common, if you don't believe me go on YouTube, type "Xbox elite series" and within the top three most popular searches you will see "bumper issues" in the list. had I known this was such a common place, I would have purchased a PlayStation controller instead. As fun as it sounds to be taking apart my own controller and to diagnose the issue, and then cross your fingers and hope it doesn't happen again I found an even better solution.

Return the controller before your warranty is over and never buy a Microsoft controller again. With enough returns hopefully it can get through the thick skull that is Microsoft, that apparently there are issues. I hope that Microsoft will acknowledge this issue, apologize and rectify their mistake

:)

Mae Sev.

Hello Testrunn23,

We appreciate you for sharing this with us and welcome to the Xbox Forums.

I'm sorry to hear that you're experiencing issues with your Xbox Elite Series controller bumpers. I understand how frustrating this can be, especially considering the cost of the controller. While I cannot speak on behalf of Microsoft's acknowledgement of this issue, I can suggest a few troubleshooting steps that may help resolve the issue.

Firstly, try resetting the controller by pressing and holding the small button on the back of the controller for 5 seconds. This will reset the controller's connection to your console and may resolve any connectivity issues.

Also, you can check this link from your end for further option: Request an Xbox controller replacement

I understand that this may not be the solution you were hoping for, but I hope it helps sort the issue with your controller. If you have any further questions or concerns, please don't hesitate to reach out to Microsoft support for further assistance.

Kind regards,

Microsoft Community Moderator

Mae Sev.

Hello Testrunn23,

We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a new discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Respectfully,

Microsoft Moderator

ROBOSLIDER

The bumpers on my launch day Series 1 Elite Controller finally broke a few months ago. Was disappointed that an otherwise perfectly functioning controller (never had the grip issue with mine) was rendered useless because of the poor design of the bumpers.
All the development that went into the Elite and no effort was made to improve this inherent weakness in all Xbox One controllers. I repaired it myself with a replacement bumper from ebay. Never had bumper issues with any of my 360 controllers.

Loacker Christoph

lmgtfy:

https://www.pcgamer.com/how-to-fix-xbox-elite-series-2-bumper/
"The notorious Xbox Elite controller bumpers can and do fail..."

https://www.theverge.com/2020/10/15...-controller-series-2-hardware-issues-warranty

"...The Verge has received reports of the face buttons getting stuck, or the Elite 2 not registering button presses."

here we go

https://answers.microsoft.com/en-us/xbox/forum/all/elite-series-2-bumper-repair/387f68c4-16f7-432a-9518-1c1ae04d3a3f

I tried to fill out repair order, but, as mentioned above, those are the only options i got.

Bumper IS a known issue, as you can see.

Btw., it doenst matter what caused 2 years warranty, it is in place and i'm in the right to use it.

TheEvilDrCube

This has been an issue that Microsoft doesn't seem really interested in fixing or explaining any kind of fix for. Here is a link to a thread that was just locked without any solution.

Xbox Elite Controller Series 2 - A button opens Xbox Game Bar - Microsoft Community

The only solution was to hook the controller up to an actual Xbox and update it that way. So anyone who doesn't have a console is out of luck.

It's incredibly frustrating because Microsoft refuses to acknowledge the issue or provide any real help with it. For a controller that costs upwards to $200, the support for it is an absolute joke.

xbox elite series controller bumper issues no acknowledgement from Microsoft SOLUTION