Xbox Elite Series 2 - Problem can't contact Microsoft to fix. What to do please?

John_Schultz · Dec 3, 2023

The left button does not work correctly. Has been difficult since I bought it and now it's finally going bad and not working properly. It's only 7 months old and still under warranty. I went thru the process online to get it sent and fix but the very last screen says that something went wrong and need to contact us. Whenever I try to contact us, there is no number anywhere or chat box. So how would I go about getting this $175.00 controller fixed? Or do I have to spend another $175.00, or more, after only 7 months of use, and the button has never really been right from the beginning, and is getting much worse.

Thank you if anyone can help before the warranty expires.

:)

Tomm_A

Hello John,

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)

Thank you for your understanding.

Respectfully,

Tomm_A

Hello John_Schultz,

Greetings!

Thank you for posting in Microsoft Community.

It appears that you are having issue with your Xbox Elite Wireless Controller series 2 and decided to send it for service but cannot process it in your end. Let us help you how you can successfully send the device for repair or request for replacement.

If contacting our live support channel does not work in your end, you can try the steps below and try using different devices or use inprivate browser.

Please use this link: Contact us | Xbox Support
Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
If not, please select the country/region it is showing and select the correct one among the lists.
Make sure to use to check the available contact times of the support.
Select the "Contact Us" button
Select the drop-down menu options that will match your concern.
The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.

Additionally, you can contact our Microsoft store support to see if they can assist processing the order. See this link: Contact Microsoft Store Support - Microsoft Support

For your reference, see: Getting your Xbox device serviced | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

The Deagnos

My elite series 2 rb button doesnt work and i cant find a replacement button how do i fix this

Microsoft knew the controllers were defective and still sold them as a good product. they wont do anything to fix your controller because its most like out of warranty thats why the warranty was so short. The whole elite series 2 was a scam

https://answers.microsoft.com/en-us/xbox/forum/all/defective-xbox-series-2-elite-controller-and-class/2b11a3b7-d094-4073-97b7-da1dafba71ce

XBF Amber M

Hi a.rogausch,

Thanks for keeping us updated with your replies. If I'm understanding what is happening correctly, when you attempt to begin customizing your Elite controller series 2 using your Windows 10 PC & the Xbox Accessories app, you receive a gray box that
doesn't allow you to continue. Is this correct?

To configure the Xbox Elite Wireless Controller Series 2, please make sure that the Windows 10 May 2019 Update (or later) is installed and make sure your PC has the latest fixes. This includes any updates to the apps as well.

Update Windows 10

Fix problems with apps from Microsoft Store << to troubleshoot the Accessories app

This support article may also help you out: Use the Xbox Accessories app to customize your Xbox Elite Wireless Controller Series 2 .

Please give the troubleshooting solutions a try and let us know the results.

I hope that this helps you out a bit more!

napalm 31337

Hey you advertised the elite controller to be the best n blaa blaa. Well it's not what you promised do something to fix it or let us exchange them for new, on you... we can just file a recall I guess.

The only problem with my Elite controller are the grips.

Maybe you can evaluate the Series 2 https://www.xbox.com/en-us/xbox-one/accessories/controllers/elite-wireless-controller-series-2

But you must wait a little

Xbox Elite Series 2 - Problem can't contact Microsoft to fix. What to do please?