Xbox Elite Series 2 firmware not supported on Xbox Accessories App

I also am experiencing this issue after purchasing the Halo Elite Series 2 controller, unable to use it in bluetooth as the A button toggles the xbox game bar and there isn't a prompt to update the firmware on xbox accessories app.

Also having this issue. Purchased a refurbished Series 2 Elite and the accessories app doesn't recognise my controller. I also don't have access to an Xbox to revert the firmware so unsure how to proceed.

Hi all,

I apologize for the late reply and sorry to hear that you all still have same issue; may we know if anyone have tried changing the button mapping to default in Xbox Accessories app? If the issue persists, you may try to update Windows OS build, Xbox app and Xbox Accessories app.

Resources:

Customize your Xbox Elite Wireless Controller Series 2

Use Shift with your Xbox Elite Wireless Controller Series 2

For firmware update if the Xbox Accessories app shows update is required/needed - that means an update is mandatory. Otherwise, your Controller is currently updated. Also, please know that updating the controller over Bluetooth is not supported.

Resources:

Update your Xbox Wireless Controller

Bluetooth connectivity and request for an update for firmware - you may send those requests to Team Xbox. Last resort for this matter, please send a feedback or Report a Problem by following the guide here: Provide feedback to Team Xbox.

Stay safe everyone.

Kind regards,

Hi Kathy,

I am having the same issue. I recently got a second Elite Series 2 Controller that came with firmware 4.7.1872.0 and when looking into the Windows Game Controller Settings, and pressing A or B, each button sends another keypress. Just like for others, under normal circumstances this opens Game Bar or takes screenshots for me.

I have another Elite Series 2 Controller that I bought in February, which also shipped with 4.7.1872.0 back then. However, I was able to update it to 4.8.1908.0 in February with an older version of Xbox Accessories App on Windows 10, which fixed the button issues with Bluetooth connections.

With the latest version of Xbox Accessories there is no such update option available and my second controller is now stuck in an unusable state with firmware 4.7.1872.0.

I would appreciate an update to the Xbox Accessories App that fixes the update functionality and offers the 4.8.1908.0 firmware again.

Best regards,

Daniel

That would be a great option for the Xbox Accessories app. They could probably make it an option on the Elite Series 2 easily.