Xbox Elite Series 2 Controller won't stay connected

Hi,

I try to connect my Xbox Elite wireless controller series 2 via bluetooth on my Ipad Pro 11 inch 2018, but it can't make connection or won't be recognized. The series 2 controller supports bluetooth. I can make connection with the other older version Xbox
One S wireless controller immediately.

I'd make a phone call with Apple support and they said that maybe the problem could be that the Xbox Elite controller series 2 won't be supported and isn't compatible with Ipad.

I want to know guys if you had the same problem and I want to ask if there will be an update in the future to solve this problem?

At the moment the series 2 elite controller is not compatible with Iphones/Ipads. At the moment the only device that the series 2 controller is available on IOS side is the Mac and even that it's janky. Series 2 controller works fine on Android at the moment.
Sorry if this doesn't help you, I myself is waiting for the Bluetooth proprietary to be added to the IOS list

Good day!



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Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hello Zack Ehrhardt,

Welcome to the Xbox Community Forum! Thank you for sharing your concern with us today. I hope you're doing well. I'm sorry to hear that you're experiencing issues with your new Xbox Elite Series 2 controller. I understand how frustrating it can be when your controller stops working in the middle of a game. Let's work together to find a solution to this problem.



Based on the information you've provided; it sounds like there may be a connectivity issue between your controller and your PC. Have you tried updating the firmware on your controller? This can often resolve issues with connectivity. You can do this by downloading the Xbox Accessories app on your PC and connecting your controller via USB cable.



If updating the firmware doesn't resolve the issue, it's possible that there may be a hardware problem with your controller. In this case, I would recommend you provide more details about your concern. Please let us know if you can connect your controller to your mobile device and or other PC and if the issue persists on another device. Also, please try to wired connect the controller to see if issue persist.



I hope this information helps! Let me know if you have any further questions or concerns.

Sincerely,



Xbox Forum Moderator

Microsoft Community

I'm Samy an independent advisor. Welcome to the community. How are you?

This controller does not support xCloud. These are the controllers you can use.

Official Xbox controllers

Xbox Wireless Controller (Bluetooth or USB connection)

Xbox Elite Wireless Controller Series 1 (USB connection only)

Xbox Elite Wireless Controller Series 2 (Bluetooth or USB connection)

Xbox Adaptive Controller (Bluetooth or USB connection)

Hi darrenmonk,,

Thank you for posting on the Xbox forums.

We won't be able to provide proof that the grips won't peel off as that would be impossible since everyone grips their controller differently, but all we can say is that the series 2 Elite controller was improved with every previous feature in mind and that
includes the rubberized grips, as they now wrap around all the way to the top of the controller.

There won't be any discounts for owning the original Elite controller.

You can read more about the new Elite controller from the following sites:

• https://www.xbox.com/en-US/xbox-one/accessories/controllers/elite-wireless-controller-series-2
• https://news.xbox.com/en-us/2019/06...series-2-over-30-new-ways-to-play-like-a-pro/