Xbox Elite Series 2 Controller - Repair status has disappeared in Device Services but...

To my understanding, the Elite Series 2 controller has a 1 year warranty. If you are experiencing issues within the warranty period, you can request a repair/replacement service.

To get started, sign in at Device services,
select Register new device, and then follow the instructions.

After you've registered, you'll see the warranty status for your device. If it's within warranty, repairs are free. If your device is out of warranty, you'll be charged a repair fee.

There have been many issues with the Original Xbox Elite Controller Series 2. Peeling grips, sticky "A" button, and faulty bumper buttons were among the common issues at launch. Microsoft appears to have fixed the issues with the Series 2.

If your controller is under warranty, then repairs are free. If your controller is out of warranty, then you'll be charged a repair fee.

Check your warranty status here: https://account.microsoft.com/devices/select-device-for-repair

Well, I now applied for a 2nd repair service and will send the XBox Elite Series 2 controller back soon.

@Microsoft Community: Please don't close this thread, I will keep updating the status here.

Hey there, the Elite Series 2 controller should not be break that fast! If I'd were you, you could go to the site on the first step and follow the following steps, they should be able to repair it if you still have warraranty on it.

1. Go to Device service and repair and sign in.
2. Select the device associated with your service request.
3. Select Repair Order at the bottom of the page.
4. The status of your order will appear.

Hi Rijkard,

Thanks for reaching out the forums! We are sorry to hear about your Elite Series 2 controller. I notice that you mentioned sending your controller out for repairs. May I ask if the controller was sent to Microsoft for repairs or to a 3rd party repair company? I would like to recommend that you check your warranty status by clicking the following link Request an Xbox controller replacement | Xbox Support and once you have verified device registration and warranty status I would then request a service request by clicking this link Getting your Xbox device serviced | Xbox Support and follow the instructions for "Submit a service order request" instructions.