Xbox Elite Series 2 Controller Repair "Order" Cancelled??

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

When that happens it means you're getting a replacement. The old order is removed (cancelled) from your account and a new one is added when a controller is assigned to you.

Hope this helps.

I have exactly the same issue with the new Series 2 controllers. I ordered the Electronic Volt version, but had to refund it because of the mentioned problem. Then I ordered the Xbox Elite Series 2 controller, thinking a 150€ controller sure can't have these problems, but I was wrong.

So here I am, stuck my old Elite Series 1 controller that still works after several years, but starts to show wear, and I can't upgrade to Series 2 without winning the series-2-build-quality-lottery.

This is Xbox controller elite serie 2

https://www.xbox.com/en-US/accessories/controllers/elite-wireless-controller-series-2

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

If I may ask, is this a standard Xbox controller? Because if yes, they do not offer repair or replacement for the controller, we can only create an order for Xbox Series 2 Elite Controller even if it's no longer in warranty.

The elite controller series one did have a few faults but did have a good repair back up system but the stronger one is the series 2.