Xbox Elite Series 2 Controller Repair "Order" Cancelled??

xXP0NYB0Y · Feb 1, 2022

Order number 3409420932

I sent my device back using the provided label and have been monitoring my order history. Today, for some reason, my order was automatically cancelled, and I have no idea what's going on. I am utterly unable to reach any actual humans via customer support either on my browser or telephone. Pretty stuck here, I guess my controller is lost in the nether? $180 down the drain and it didn't even work for four months...

:)

Jesse E'

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

When that happens it means you're getting a replacement. The old order is removed (cancelled) from your account and a new one is added when a controller is assigned to you.

Hope this helps.

Loacker Christoph

lmgtfy:

https://www.pcgamer.com/how-to-fix-xbox-elite-series-2-bumper/
"The notorious Xbox Elite controller bumpers can and do fail..."

https://www.theverge.com/2020/10/15...-controller-series-2-hardware-issues-warranty

"...The Verge has received reports of the face buttons getting stuck, or the Elite 2 not registering button presses."

here we go

https://answers.microsoft.com/en-us/xbox/forum/all/elite-series-2-bumper-repair/387f68c4-16f7-432a-9518-1c1ae04d3a3f

I tried to fill out repair order, but, as mentioned above, those are the only options i got.

Bumper IS a known issue, as you can see.

Btw., it doenst matter what caused 2 years warranty, it is in place and i'm in the right to use it.

mehly

I have exactly the same issue with the new Series 2 controllers. I ordered the Electronic Volt version, but had to refund it because of the mentioned problem. Then I ordered the Xbox Elite Series 2 controller, thinking a 150€ controller sure can't have these problems, but I was wrong.

So here I am, stuck my old Elite Series 1 controller that still works after several years, but starts to show wear, and I can't upgrade to Series 2 without winning the series-2-build-quality-lottery.

EzequielNeves19

This is Xbox controller elite serie 2

https://www.xbox.com/en-US/accessories/controllers/elite-wireless-controller-series-2

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

If I may ask, is this a standard Xbox controller? Because if yes, they do not offer repair or replacement for the controller, we can only create an order for Xbox Series 2 Elite Controller even if it's no longer in warranty.

Xbox Elite Series 2 Controller Repair "Order" Cancelled??