Xbox Elite Series 2 Controller - Powering On and Pairing

I have the same issue:

* the plain Xbox controller (non elite) connects via bluetooth to the TV and is recognised by the Xbox cloud app on my Samsung TV. I can use it to play games using the Samsung Xbox app.

* the brand new Xbox Elite Series 2 controller connects via bluetooth to the TV and is NOT recognised by the Xbox cloud app.

I tried several attempts deleting the pairing, re-pairing. Turn off TV on the power switch. Re-installing the Xbox app on the Samsung TV.

The result is always the same:

* The Xbox Elite Series 2 controller connects successfully to the TV and is shown as Paired and Connected in the Samsung TVs feature where you add external devices.
* But the Xbox app shows the yellow ! exclamation mark and does not recognise the Elite Controller.

I’ve paired my other non Elite standard Xbox controller now vie Bluetooth and USB, which works both.

Yes, elite series 2 is not supported yet.

Xbox One S Controller (Model 1708) can pair with iphone.

So long as its paired correctly through the Xbox Game Streaming App, then yes, the Elite and Elite Series 2 controllers should both work on a mobile device via Bluetooth and wireless pairing on Android.

Check this link out for more information.

https://windowsreport.com/xbox-one-s-controller-wont-pair-android-bluetooth/

Thank you for this; the issue is that the pair button on the Series X does not work most of the time. It just does not start the pairing process; I have multiple older Xboxs including the Xbox One X and the Xbox One Elite and neither had an issue pairing
the Elite 2.

No. I would assume that the Xbox app on our Samsung TVs might need an update.

Or, we need an firmware update for our Elite Series 2 Xbox controllers, which can only be done using an actual Xbox hardware or a Windows PC. I have neither.

My current workaround is using the “cheap” standard Xbox wireless controller I had already.

I got the Elite Series 2 controller for free, as it was part of a marketing campaign, buying that particular Samsung TV series, you receive an Xbox controller for free and a Game Pass. However, that Xbox controller doesn’t pair with the Xbox app. (It pairs with the TV only.)

It would be great if anyone who knows Xbox 2nd level support contact details forwarding this thread, so that MS can look into that and update the Xbox app for Samsung smart TVs. Or I go in a shop and ask if they can check if the Elite controller has the latest firmware installed.