Xbox Elite Series 2 controller connects to Samsung frame TV, but does not work to control...

I have the same issue:

* the plain Xbox controller (non elite) connects via bluetooth to the TV and is recognised by the Xbox cloud app on my Samsung TV. I can use it to play games using the Samsung Xbox app.

* the brand new Xbox Elite Series 2 controller connects via bluetooth to the TV and is NOT recognised by the Xbox cloud app.

I tried several attempts deleting the pairing, re-pairing. Turn off TV on the power switch. Re-installing the Xbox app on the Samsung TV.

The result is always the same:

* The Xbox Elite Series 2 controller connects successfully to the TV and is shown as Paired and Connected in the Samsung TVs feature where you add external devices.
* But the Xbox app shows the yellow ! exclamation mark and does not recognise the Elite Controller.

I’ve paired my other non Elite standard Xbox controller now vie Bluetooth and USB, which works both.

No. I would assume that the Xbox app on our Samsung TVs might need an update.

Or, we need an firmware update for our Elite Series 2 Xbox controllers, which can only be done using an actual Xbox hardware or a Windows PC. I have neither.

My current workaround is using the “cheap” standard Xbox wireless controller I had already.

I got the Elite Series 2 controller for free, as it was part of a marketing campaign, buying that particular Samsung TV series, you receive an Xbox controller for free and a Game Pass. However, that Xbox controller doesn’t pair with the Xbox app. (It pairs with the TV only.)

It would be great if anyone who knows Xbox 2nd level support contact details forwarding this thread, so that MS can look into that and update the Xbox app for Samsung smart TVs. Or I go in a shop and ask if they can check if the Elite controller has the latest firmware installed.

I'm Samy an independent advisor. Welcome to the community. How are you?

This controller does not support xCloud. These are the controllers you can use.

Official Xbox controllers

Xbox Wireless Controller (Bluetooth or USB connection)

Xbox Elite Wireless Controller Series 1 (USB connection only)

Xbox Elite Wireless Controller Series 2 (Bluetooth or USB connection)

Xbox Adaptive Controller (Bluetooth or USB connection)

now version 5.11.3115.0 is what i was told but they added "but have updated"

"now version 5.11.3115.0 but have updated"

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Wadeurich

Let's try to isolate the issue.

May I know if you have a different controller to try?

If not, if you pair the controller with a different device (phone, Xbox, PC, another TV) it works as usual with the other device?

And, your controller and TV firmware are up to date?

Let me know, I'll be waiting for your reply
Greetings