Xbox Elite Series 2 Controller Audio Distortion/Disconnecting issues

Discus and support Xbox Elite Series 2 Controller Audio Distortion/Disconnecting issues in XBoX on Consoles to solve the problem; I’m having a bit of an issue I can’t figure out. I have an Xbox seires X, Xbox Elite Series 2 Controller, Xbox Wired Headset and I consistently get... Discussion in 'XBoX on Consoles' started by JosephB10001, Mar 26, 2024.

  1. JosephB10001
    JosephB10001 Guest

    Xbox Elite Series 2 Controller Audio Distortion/Disconnecting issues


    I’m having a bit of an issue I can’t figure out. I have an Xbox seires X, Xbox Elite Series 2 Controller, Xbox Wired Headset and I consistently get audio distortion/glitching/popping through my headset (which never happened prior to using the elite controller and the controller is fully up to date).

    I even plugged the headset into my orginal Xbox stock controller and the audio is fine, no glitching/studdering.

    I also have tried using the headset through the Xbox Audio adapter and directly plugged into the controller and the audio glitches either way. It also occurs regardless of the controller being plugged directly into the Xbox as well.

    Is there a way to stop this from happening with the Elite Series 2 Controller? Ive also had the controller randomly shut down/reset a number of times mid play. Resetting/restarting it seems to only help temporarily.

    :)
     
    JosephB10001, Mar 26, 2024
    #1
  2. kyle_m4496 Win User

    Xbox Elite Series 2 Controller Audio Distortion/Disconnecting issues

    Hi JosephB10001. My name is Kyle and I'm an independent advisor.

    I understand how frustrating it must be that you are experiencing audio issues with your Xbox Elite Controller.

    Unfortunately, it sounds like your controller may be faulty. If it's under warranty, you can request a replacement from this page: https://support.xbox.com/help/hardware-network/controller/controller-warranty
  3. KhajiBower34 Win User

    Elite Controller Disconnecting

    Hello RobHM1, I am an independent advisor and I will be happy to help you today. My name is Khaji

    I'm sorry to hear that you are experiencing disconnection issues with your Elite Series 2 controller on your Xbox Series X.

    First make sure the Elite Series 2 controller battery is fully charged. A low battery can cause intermittent disconnections. It is always advisable to use fully charged batteries or keep the controller connected via a USB cable.

    Check to see if firmware updates are available for your Elite Series 2 controller. You can do this through the Xbox Accessories app on your Xbox Series X console. Keeping firmware up-to-date can fix connectivity and stability issues.

    If you are using the controller wirelessly, make sure there is no nearby interference that could affect the signal. Move other wireless devices such as routers, cell phones, or other Bluetooth devices away from your Xbox and the controller. You can also try changing a wired connection using a USB cable to rule out wireless connectivity issues.

    If you have access to another controller, try connecting it to your Xbox Series X and playing for a while to see if you experience the same disconnection issues. This will help you determine if the issue is specifically related to the Elite Series 2 controller or if it is broader.

    Reset the controller settings You can try resetting the Elite Series 2 controller to factory settings. To do this, press and hold the profile and sync buttons on the back of the controller until all four LED indicators flash. Then, pair the controller with your Xbox again and check if the issue still occurs.

    Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.
  4. El Macho IQ Win User

    Pro 2 controller audio intermittent in series x

    Hi Rostom

    Yes I mean Xbox Elite 2. I isolated the issue using it in a series S, same audio problem. Controller updated latest firmware.

    I'll clean the jack and comeback with my comments.

    Thanks.
  5. Krylo42_ Win User

    Controller shuts off and audio cuts out

    I’m not sure if it’s a controller issue because I’ve switched out 3 different controllers, 2 for the Xbox one and I recently bought a Xbox series x/s controller and I’m having the same issue, and I’ve been using the same brand of earbuds for 3 years ever since I got my Xbox and I’ve had no disconnecting issues or audio issues until recent months just out of no where. And when I use the tv speaker instead the audio is completely fine and I’m able to hear however the controller will still disconnect or shut off.
  6. XBF Crystal P Win User

    Xbox elite series 2 controller issue, anyone else having this problem?

Thema:

Xbox Elite Series 2 Controller Audio Distortion/Disconnecting issues

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