Xbox Elite Controller Warranty Return

Hi Jamie! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your missing shipping label.

Just a gentle reminder that we are only Xbox gamers like you here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

I just want to clarify, have you also checked the junk and spam folders just in case you have received the shipping label there?

Unfortunately, the only option is to contact Microsoft Xbox Support again to request an escalation to their hardware team as they have the tools and resources to properly investigate this and possibly resend you the shipping label:

https://support.xbox.com/en-US/contact-us/

I would also suggest you update your account's shipping address as the shipping label might have been sent to the wrong email address. You can update your shipping address on account.microsoft.com > go to address book > Update both billing info and shipping address.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

I have the same issue with an xbox elite controller purchased directly from microsoft, unfortunately the support does not seem to work, i keep getting a virtual assistant and then promised numerous call backs that do not happen. The controller has been
returned twice for the same issue and returned under warranty, however it is now 3 months out o microsoft warranty but still covered under eu warranty

I assume you have warranty on the Elite Controller, and I would check with the store you purchased it from on how the return is handled for you to get a new controller.

Well,

Let me tell you a story (sound like marcus on borderlands 2 hahah)

On 31 of May i send it from portugal a elite 2 to repair (warranty), on 10 of june the elite was delivery by UPS but never received by Microsoft, so last week, everyday i contact Microsoft to ask about the controller and today i got the email saying the controller
was arrived on Microsoft center (Germany).

So, hold you hand with them. I don't know there, but here they have 30 business day to repair and send to my house.

Hi DermotNaughton,

I understand you have sent in a controller for replacement but you have not received yet. Please respond to an email sent to you about your order to get in contact with the agent who created it. If you are unable to reach the agent, please use the
Contact Us portal to speak to an agent about any updates or expected delivery dates of your replacement.

I hope this helps.