Xbox elite controller series 2 design lab warranty

MC HAMM3RTIME · May 5, 2023

Hi there, I read on Reddit that you can call and request an additional 2 year warranty on top of the standard 1 year limited warranty that the controller already comes with for $20. Personally I think you should be able to add this during the checkout process, but I'm guessing Microsoft prefers people not being able to redeem a warranty on these.

My concern with buying an elite series 2 from the design lab is that every single one of my elite series 2 controllers has had the same bumper issue with it eventually becoming basically non-responsive. Some have had stick drift, some haven't, or maybe the bumper issue just happened first and the stick drift would have come later.

Are these new design lab ones improved in any way or am I going to have to redeem this warranty every ~6 months? And if I do have to redeem the warranty, do I get an exact replacement controller, do they repair mine, or do I just end up with a standard black elite controller? Personally, I would be pretty bummed if this thing broke in 6 months after spending $250+ (if you include the accessories and warranty) and then all I get is a generic controller you can find for $130 on Amazon. Also, do I get to redeem the warranty multiple times or just once? Like I said my elite controllers tend to start breaking within 6 months (definitely within a year) so that's 3-6 controllers during a 3 year period.

I like the design lab options and the customization you can do, but considering how fragile these controllers are I'm not sure how they can justify the price tag without improving either the warranty or the durability of the controller.

To clarify, I'm not white knuckling my controller playing Warzone or anything. I mostly play single player games these days and I haven't really "abused" my controllers since the old 360 days (I really miss how robust those controllers were). I burned through so many xb1 controllers due to stick drift, but this new problem with the bumpers is completely ridiculous in my opinion.

:)

Toast-Tea

I'm curious about the additional 2-year warranty. If that is available for an Xbox Elite 2 controller through Design Labs, how do you purchase it?

Thank you!

Kathy A.

Hi John Christian1,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Based on your description, your Xbox Controller has a hardware issue. Since, you are asking for repair on this controller according to these pages:

If you’re still experiencing issues with your controller after troubleshooting, a replacement may be necessary. For more info, go to:

Request an Xbox controller replacement

Xbox Wireless Elite Series 2 Controller warranty update

Kindly, proceed with the request for repair on this controller as you no longer need to troubleshoot it.

If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

Sincerely,

Xbox Forum Moderator

Microsoft Community

M3tal Daz3

Here are a couple of links that should help:

1.
Design Labs FAQ

2.
Xbox Design Lab and Xbox Design Lab controller help

If you continue to have issues with the DL controller I would suggest setting up a repair order if it's still under warranty.

XBF Amber M

Hi SuspectedFlyer7,

Thanks for the reply! In regard to a Design Lab controller, they have a 120 day standard warranty, the Elite has a full year and any standard or other controller/accessory is subject to the 90 day warranty. Here are a couple of handy support articles that
you may find useful in regard to Design Lab controllers:

Xbox Design Lab and Xbox Design Lab controller help

Design Lab Controller Frequently Asked Questions

As you're having an issue with a design lab controller, you may wish to go ahead and
request a call back from Xbox Support to see if they can get you sorted out in regards to a repair or replacement, or what they would recommend in this situation. Just be aware
that it may take a bit more time for servicing as Design Lab controllers are custom fabricated for each individual.

I hope that this information helps you out a bit more!

Kimmy_24

Hi, I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

I am afraid not and it will depend to the availability of Xbox Design Lab Series 2 Elite Controller since it's a customized design. If you wish to proceed sending it for replacement, please refer to this link as your guide: https://support.xbox.com/en-US/help/hardware-ne....

Xbox elite controller series 2 design lab warranty