Xbox Elite controller audio is cutting out on Xbox series X

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community.

We appreciate your coming to the Xbox community, and we're sorry you're having this issue. According to your report, please try the solution below.

Step 1. Press and hold the Xbox button on the console for at least 10 seconds to open the Power center.

Step 2. Then unplug the power supply from your console and wait for 3 minutes.

Step 3. Plug the power supply back into the Xbox console.

Step 4. Press the Xbox button on the console to turn it on again.

*If that doesn't work please read the article below.

https://support.xbox.com/en-US/help/hardware-ne...

*Thanks in advance for contacting us, I hope this can help you.

Hello @Tobias_B_663!

If you haven't already, please try to update your controller as it can fix this issue. Here's what you need to do:

Power Cycle your console:

1. Turn off your Xbox by holding the Xbox button on the front of the console for about 10 seconds. The console will turn off.
   
2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.
   

Power cycle to your controller :

1. Press and hold the Xbox button for 5-10 seconds, until the controller turns off.
   
2. Wait a few seconds, then press and hold the Xbox button again to turn the controller back on.
   

Update the controller:

1. Press the Xbox button to open the guide.
   
2. Under Profile & system, select Settings.
   
3. Under Devices & connections, select Accessories.
   
4. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.
   
5. If it says there’s no update available, your controller is current. If it says “Update,” follow the steps provided.
   
6. Once your controller is updated, disconnect the USB cable and try connecting wirelessly again.
   

Also, try updating your headset as well then check if the same behavior occurs again.

Give it a try and let us know how it goes!

The Xbox Series X controllers will work on Xbox One consoles, and the Xbox One controllers (including the Elite/Elite V2) will work on Xbox Series X too.

This is a link to an external site which
confirms the backwards and forwards compatibility for controllers.

I am also experiencing audio cut out/ stuttering. I have narrowed it down to the adapter that I am using (Windows 10 Adapter for controller). I have an Xbox Series X where I can play Warzone as a comparison. I do not get the same audio cuts outs playing on Xbox as I do on PC playing Warzone and when I disable Dolby Atmos on PC the cut out stops completely.

From what I can tell this is a support issue of the adapter to deal with the increase data to the Xbox wireless headset..... just my findings.

I like the little changes to it, the share button is nice. But I will be using my Elite Series 2 Controller when the Xbox Series X comes out.