xbox elite controller 2 repair order disappeared

Hello Steef512,

We hope you are doing well. Thank you for posting in Xbox Forums. We are happy to help.

Based on your description, two months ago you sent your Xbox Elite Controller Series 2 for repair. Until now the controller have not been delivered back to you. Let us check on this together and sort this out in timely manner so you will get back to gaming.

To better isolate your issue, we would like to ask for few questions:

1. May we ask if you have contacted support regarding this issue? If you have case number, please send it us via private message, click this link (Private Message) or visit your profile (Steef512) and select View Private Messages.
   
2. If you were to visit this link: Microsoft Account | Devices
   
   May we know if you can see any progress or details about your repair? You may include the screenshots and send it us via private message.
   
3. Did you receive any email notification regarding your repair status?
   

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

Hello Steef512,

Thank you for sending information through the private message.

We know this is important to be sorted out at the soonest time possible. Which we realize that this issue of yours would be dealt better by our live support team so that they can properly check what’s going on with your status of your repair. Kindly follow the steps below to contact our live support team:

1. Visit this link: Contact us | Xbox Support
   
2. Scroll down and look at the lower left side of the page and make sure it matches your country/region. If not please click the country/region and choose the right one.
   
   
   
   
   
3. On the upper right hand side of the page you will see the contact times of support. Please make sure to contact during the available contact times.
   
4. Select the "Contact Us" button
   
5. Select the following drop-down menu options in the following order:
   What are you having trouble with? - Subscriptions & billing
   What's the issue? - I want to cancel my subscription
   
6. Select Next
   
7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
   

Regards,

I was upset when mine developed an issue, before I raised the service order I've asked a question and this is the reply I've received:

If your controller cannot be repaired it will be replaced with a brand-new one

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-elite-2-controller-repair-query/40eed632-3ee1-4ddc-b562-3bded659dcf6

lmgtfy:

https://www.pcgamer.com/how-to-fix-xbox-elite-series-2-bumper/
"The notorious Xbox Elite controller bumpers can and do fail..."

https://www.theverge.com/2020/10/15...-controller-series-2-hardware-issues-warranty

"...The Verge has received reports of the face buttons getting stuck, or the Elite 2 not registering button presses."

here we go

https://answers.microsoft.com/en-us/xbox/forum/all/elite-series-2-bumper-repair/387f68c4-16f7-432a-9518-1c1ae04d3a3f

I tried to fill out repair order, but, as mentioned above, those are the only options i got.

Bumper IS a known issue, as you can see.

Btw., it doenst matter what caused 2 years warranty, it is in place and i'm in the right to use it.

I've been to that link several times. I don't see a number posted anywhere. If I scroll through the categories with my issue it literally says phone support isn't available for this issue. I'll gladly call a number and talk to a real person. I just need
to know where that number is exactly.