Xbox Elite 2 Design Lab Controller Extended Warranty Question

Hello Tomasz,

Thank you for posting here on the Xbox forums. Xbox one standard controllers have 90 days of warranty. After that time has passed, you would have to buy a new one if you would like to replace your controller. The exceptions being the Design lab controllers
(120 day warranty) and the elite controllers (1 year warranty). If you purchased "Microsoft complete" with your console then you may have the extended warranty that extends to the controllers as well.

Let us know if you have any further questions.

Hi there, my name is Gerardo and I'm an Xbox player like you. I'll be happy to help.

it seems that the Elite Series 2 controllers are eligible for the "Microsoft Complete" plan, which provides extended coverage and support for your controller for up to 3 years. This coverage even includes damage from accidents, not just defects. Just keep in mind that after purchasing the controller, you have up to 45 days to request the plan.

You can find all the information about it, including how to get the plan, at the following link:

https://www.microsoft.com/store/b/microsoft-complete

At the bottom of the previous website, it indicates that this plan is also available for Elite Series 2 controllers. I will immediately quote the part where this is indicated:

"Microsoft Complete is available in select markets for Surface Go, Surface Pro, Surface Laptop, Surface Book, Surface Studio, Surface Type Cover and Pro Keyboards, Xbox One, Xbox One S, or Xbox One X, Xbox Elite Controller Series 2 and must be purchased at the time of device purchase or within 45 days after purchase with device inspection. In European countries, Microsoft Complete must be purchased from the same retailer from which the original device was purchased."

I hope this information is useful to you.

Best regards.

Hi SuspectedFlyer7,

Thanks for the reply! In regard to a Design Lab controller, they have a 120 day standard warranty, the Elite has a full year and any standard or other controller/accessory is subject to the 90 day warranty. Here are a couple of handy support articles that
you may find useful in regard to Design Lab controllers:

Xbox Design Lab and Xbox Design Lab controller help

Design Lab Controller Frequently Asked Questions

As you're having an issue with a design lab controller, you may wish to go ahead and
request a call back from Xbox Support to see if they can get you sorted out in regards to a repair or replacement, or what they would recommend in this situation. Just be aware
that it may take a bit more time for servicing as Design Lab controllers are custom fabricated for each individual.

I hope that this information helps you out a bit more!

Hello Ryan,

Thanks for reaching out to the forums. We understand you have question on warranty on your design lab controller. You can follow the guide

controller warranty, in the future for any controller. Your controller looks as it may be in warranty as the warranty is 120 days for a design lab controller.

Thanks,

Brad

Here are a couple of links that should help:

1.
Design Labs FAQ

2.
Xbox Design Lab and Xbox Design Lab controller help

If you continue to have issues with the DL controller I would suggest setting up a repair order if it's still under warranty.