Xbox elite 2 controller switching to default profile on its own

Hi Thomas W, my name is Courtney and I would be happy to help.

I'm sorry to hear that you are having this problem, I did a search on the internet with the intention of finding some useful information for you, but unfortunately I found absolutely nothing. So I am going to proceed to give you some recommendations based on my experience with this control.

The first thing is that you try to unlink this controller from your console, then reconnect it (Pair) and check if the problem persists. If you have already completed this step, try it again.

Also, if you have a friend who has this same console or a compatible one, you can try with your control to see if the same thing happens, in case you cannot try it with another console, and you cannot try another control on your console since you mention that the firmware of the control It is updated and if the step mentioned above does not work, you may need to request a repair.

Anyway, try all the steps mentioned and leave me a response here again so I can continue giving you my help, remember that this is only a Microsoft public forum where we are all players like you who help other users with basic problems, but we are not employees from Microsoft.

I hope you understand, I wish you a Merry Christmas.

Best regards,
Courtney.

1. No decent update for months maybe year anyway.

2. Long press on the profile button turns off all the lights and switches to the default profile, no vibration no flash .. And nothing resets , one more click and that color is back .. ..

Are you sure you are familiar with the elite controller? !

Hello Ethan S, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry you're experiencing issues with your Xbox Elite Controller Series 2.

Try the driver on another device: If possible, try the driver on another device to see if the problem persists. This can help you determine if the problem is with the controller or the console.

Reset controller settings: If your controller has a reset option in its menu, you can try using it to reset the controller settings to their default values.

Check the settings for the paddles and profile switch button in the Xbox Accessories app: Make sure the paddles and profile switch button are set correctly in the Xbox Accessories app

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hi all,

One of our Support team, mentioned a solution that is easy and fast to do. May we know if anyone from here have tried to do remapping their Controller's button? If this is the first time you have heard about this. Kindly check this quick video of how Xbox Elite Wireless Controller Series 2 works - https://www.youtube.com/watch?v=qflhejZNTGA

Now, this advance Controller offers exclusive option to create profile to customize button mapping that you can do using Xbox Accessories app. Here are steps on how to create a controller profile:

1. Using your Xbox Elite Wireless Controller Series 2, open the Xbox Accessories app.
   
2. Scroll to the Xbox Elite Wireless Controller Series 2, then select Configure.
   
3. Select New profile, give your profile a name, then configure your changes. For example, if you reassign D-pad down  on the face of the controller to the Y button , then the D-pad down  will act as the Y button  going forward.
   
4. When you’re done, press the B button  for the changes to take effect.
   

Create multiple profiles in the app and switch between them using the built-in Profile button.

1. Open the Xbox Accessories app, scroll to the Xbox Elite Wireless Controller Series 2, then select Configure.
   
2. In Profiles, select a controller profile you’ve created or create a new one.
   
3. Choose a slot.
   

You can assign a slot for up to three profiles. Press the Profile button on the Xbox Elite Wireless Controller 2 to switch between them. When no bars appear lit below the Profile button, the controller is using the default button mapping.

Assign Shift key button:

Assign buttons to act as shortcuts for system actions like “Record that” and “Take screenshot.” When you select a button to remap, choose Primary or Shift, go to the Action tab, then choose an action from the list. When you’re done, press the B button  for the changes to take effect.

Note System actions are currently not available on Windows 10.

Resources:

Customize an Xbox Wireless Controller | Xbox Support

Get to know your Xbox Elite Wireless Controller Series 2 | Xbox Support

Customize your Xbox Elite Wireless Controller Series 2 | Xbox Support

Use Shift with your Xbox Elite Wireless Controller Series 2 | Xbox Support

Hope that helps! We look forward to your response. If you have other clarifications about this matter, you can get back to us by replying to this post.

Kind regards,

Hey sqrlley,

I'm sorry to hear about the issue being experienced. I'd be happy to help.

I'm assuming you are talking about the Xbox Elite controller? As that is the only first party controller with the ability to switch between button mapping slots.

Whenever you try to add a profile to a slot and it reverts back to Default, that means the profile you made had no changes so it stays on Default. The slot name will change from Default to Profile 1 or however you named it when you make a button map change
or change any of the other settings the Xbox Elite controller can configure. Once you save the changes, Slot 1 will change to Profile 1 or whatever you named it to.

A
power cycle to your console may also be a good idea to start off fresh.