Xbox elite 2 controller suddenly disconnecting

Hi Originalj4y,

Welcome to Microsoft Community.

Based on your description, it seems to be a hardware problem.

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Feel free to post back if you need further assistance.

Best Regards,

Garchomp | Microsoft Community Support Specialist

Hey Tyler,

Sorry to hear you're having issues with your Elite 2 controller :/ Here's some questions/things you can try that might tell us more (totally understand that you probably can't try all of them):

1. Have you tried any other controllers with your Xbox and do they ever exhibit this issue (disconnecting while wireless)?
2. Does your Elite 2 controller have the same issue (disconnecting while on wireless) on other Xboxes?
3. Have you tried a hard reset on your Xbox just to rule that out?
4. Have you tried removing the batteries from the Elite 2 controller while disconnected from the cord? (like controller hard reset)
5. Have you checked to make sure the battery are seated firmly in the controller and that the back plate fits snugly?
6. Have you tried syncing your Elite 2 controller to another Xbox, and then re-syncing it back to your own Xbox?

Hopefully this will help us determine if it's your controller or Xbox that is causing the problem!

Hey! This article helped me, check out the options on why or how your controller could be disconnecting! https://medium.com/@pankee/solution...roller-disconnects-constantly-on-598a29d0ae25

This did not work, I also noticed that if I shut off the XBOX One X it disconnects this controller and I have to reconnect it on startup. This does not happen with my other controllers just the Elite series 2 one.. I'll request a replacement

Hello RobHM1, I am an independent advisor and I will be happy to help you today. My name is Khaji

I'm sorry to hear that you are experiencing disconnection issues with your Elite Series 2 controller on your Xbox Series X.

First make sure the Elite Series 2 controller battery is fully charged. A low battery can cause intermittent disconnections. It is always advisable to use fully charged batteries or keep the controller connected via a USB cable.

Check to see if firmware updates are available for your Elite Series 2 controller. You can do this through the Xbox Accessories app on your Xbox Series X console. Keeping firmware up-to-date can fix connectivity and stability issues.

If you are using the controller wirelessly, make sure there is no nearby interference that could affect the signal. Move other wireless devices such as routers, cell phones, or other Bluetooth devices away from your Xbox and the controller. You can also try changing a wired connection using a USB cable to rule out wireless connectivity issues.

If you have access to another controller, try connecting it to your Xbox Series X and playing for a while to see if you experience the same disconnection issues. This will help you determine if the issue is specifically related to the Elite Series 2 controller or if it is broader.

Reset the controller settings You can try resetting the Elite Series 2 controller to factory settings. To do this, press and hold the profile and sync buttons on the back of the controller until all four LED indicators flash. Then, pair the controller with your Xbox again and check if the issue still occurs.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.