Xbox Elite 2 controller repair

Discussion of self repair is not allowed on the forums. There is a support page for assistance with

Elite Controller repairs.

Hi Kavakavazevualana,

I would get in contact with UPS, the package could be stuck in transit somewhere, also with the corona virus pandemic going around, there could be problems with the speed of the mail system, I'd also put in a support ticket to Microsoft just to make sure
something just isn't reporting properly

Xbox Support- Support.microsoft.com

Instead I feel like I was robbed off $180.

We both were.

I hope you get help, but I doubt it. I have an Elite 2 Controller RB button that stopped functioning consistently this summer and found that the warranty was up. Now they have extended the warranty but the Device Service and repair page tells me they can't
continue with my order and to Contact Us (link).

The Contact Us link only allows me to go to a Virtual Assistant chat which tells me that the warranty is up, directly contradicting the other page. So, it's all a dead end. An "extended" warranty that doesn't actually get honored because there is no avenue
to pursue it.

I've put up with terrible hardware from this company for too long and I am done.

-2 red ring 360's meant I was dumb enough to buy a third.

-Launch XBox One that never worked properly (wouldn't read standard DVDs) meant I was dumb enough to buy a XBox One X when they went on sale late in the generation.

-Spending on the Elite 2 controller for only a few months of use before it became crippled was the last straw.

Going to sit out the Series X/S and play PC Gamepass games until my subscription runs out.

During the current medical crisis, shipping and deliveries have been affected. The normal timeline might be affected in getting your package to the facility, the facility acknowledging its arrival, and service being done, the system being updated or a combination
thereof. You might want to call the service desk of the parcel carrier to verify the package is being delivered or get more information on why it has not been yet.

It is frustrating, I know, but with the current situation in the world, I would urge further patience in the matter. The parcel carrier might be able to provide more information on its status.

If your controller is out of warranty you can still get it repaired, however shipping and the repair won't be free. You can find steps on servicing your Elite Controller right here

http://support.xbox.com/xbox-one/accessories/servicing-elite-controller