Xbox elite 2 controller paddles sometimes not registering

Hello Alan,

Thank you for your post. I understand you are experiencing an issue with your Xbox Elite Controller Series 2. If you believe your device is defective, try returning/exchanging it with the retailer you purchased it from. If they refuse your device, please
use the
Device Support page or use the
Contact Us portal to create a replacement order for your controller.

I hope this helps.

In order to find the removable parts to buy for an Elite controller you have to register your Xbox One and then register your Elite Controller under the accessories tab for your Xbox One.

I have yet to call about getting replacement paddles, but I will REFUSE to buy replacement paddles for something that I received defective. Microsoft needs to suck it up and supply replacements especially since demand is high for the controller and they
are hard to find in stock anywhere.

To be very, very clear, the problem is that the newest firmware updates to Xbox elite 2 controller has broken the functionality of the paddles. As of the latest firmware, the paddles are completely disabled when in default profile. The paddles used to work in default mode, and now they don't. Steam can corroborate this: last year Steam added functionality to customize the outputs of the elite controllers paddles, which means that the paddles used to output a unique signal instead on only emulating other controller buttons.

A quick internet search reveals numerous accounts from users who had used steam to customize the paddle outputs, proving that the paddles used to work. You can also see a growing number of recent complaints from Elite controller users who are realizing that their paddle inputs are now broken. This is not an isolated occurrence, the elite controller was broken by the latest firmware updates, and people are realizing it.

The changes made to the Xbox elite 2 Controller paddles in the latest firmware updates NEED TO BE REVERTED.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I apologize for the issue you're experiencing with your Xbox Elite Series 2 controller. Kindly follow the steps below to try to resolve the issue:

1. Make sure the controller is updated to the latest firmware. To do this, follow these steps:

2. Make sure the paddles are properly attached to the controller. If the paddles are not properly attached, they may not register when pressed.

3. Check the preset configuration for the paddles. Go to "Settings" and select "Devices & streaming," then choose "Accessories" and select your Elite Series 2 controller. From there, you can adjust the preset configuration for the paddles.

4. If none of the above steps resolve the issue, you may need to reset the controller. To do this, follow these steps:

- Press and hold the small sync button on the top of the controller until the Xbox button flashes.

- Let go of the sync button.

- Press and hold the sync button on the controller again until the Xbox button stops flashing.

If you continue to experience issues with the paddles on your Elite Series 2 controller, you may need to contact Xbox Support for further assistance.

I can confirm that the Xbox Elite 2 controller has issues with conducting electricity through the paddles.

I am getting shocked as well.

The Xbox Elite 2 controller needs to be recalled immediately.