Xbox Elite 2 Controller doesn’t work unless plugged in

Hi Marcus, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset your controller pairing.

To unpair it, press and hold the pair button on top of the controller for a few seconds until it vibrates twice.

Then, pair it again.

Turn on your controller by pressing and holding the Xbox button.

Press and release the Pair button on the Xbox.

Within 20 seconds, press and hold the controller’s Pair button a circular button on top of the controller as you hold it in your hands) until the controller's Xbox button flashes a few times.

That means it's searching for a console.

The Xbox button stays lit once it's connected.

I hope this helps.

Same result. It doesn’t work. I can plug in my regular controller and it works fine. It just doesn’t work on the elite 2 controller.

I have a problem with my Xbox elite series 2 controller. It works fine while playing any other game but when I play fortnite it randomly stops working while playing, none of the buttons work even when I plug it in it doesn’t work but out of nowhere it starts working again and it happens over and over again. I’m also playing on the Xbox series S

The Xbox accessories app is now updated and the Bluetooth works on the Elite Controller 2. I suggest updating everything, the app and plug in the controller to update it. Hope this helps.

I’ve got the same issue with 2 different elite controllers, tried everything, so now I’m having to play with the charging cable constantly plugged in so it doesn’t go off. My standard controllers don’t have this issue so I’m not putting it down to my console.