Xbox Elite 2 Controller disconnects after being meleed?

My apologies Glenn the controller has been sent away for repairs, thanks for your help

Hello, joefarrell1878.



Thanks for reaching out to our Microsoft Community Forum and please accept our warmest regards and sincerest hope that all is well.



We understand that you're having a very specific issue with you Xbox Elite 2 controller wherein when your characters are on the receiving end of a melee attack in COD and Halo the controller disconnects. It appears to be a software issue at first glance.

That's a very uncomfortable situation to be in thus I truly hope with my help we can work together to get past this issue. Based on the information you've provided; it seems like the issue might be related to the controller's firmware or software.



For such issues we usually recommend that you try the "My controller doesn’t function correctly" section of the guide below.

https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

If those steps don't resolve the problem for you, you may need to contact an Xbox representative by phone or chat using the link in the guide above.





Feel free to reply to this thread if you need further clarification.



Sincerely





Forum Moderator

Microsoft Community

Hello, joefarrell1878.



We haven't heard from you in the last 72 hours, so we will be considering your issue resolved. Moving forward, we will not be monitoring this thread so if you need further assistance, please create a new thread to discuss these concerns by clicking the link below. Or click on the Ask a question option as shown in the photo.



https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us%2F







Thank you for understanding.



Respectfully,



Glenn

Sorry to hear you are unsatisfied with the current Xbox controllers, however, the question forum is the incorrect place to post your feedback. Unless you are asking about current Xbox controller advancements in-which case that would be the Xbox Elite Controller
Series 1 and Xbox Elite Controller Series 2. The Xbox Elite Controller Series 2 being the newest on the market and being awarded,
"Best of E3 2019 - Hardware/Peripheral" - Game Critics Awards.

For more information about these new Xbox controllers please visit the below links.

Xbox Elite Controller Series 1

Xbox Elite Controller Series 2

Hey Tyler,

Sorry to hear you're having issues with your Elite 2 controller :/ Here's some questions/things you can try that might tell us more (totally understand that you probably can't try all of them):

1. Have you tried any other controllers with your Xbox and do they ever exhibit this issue (disconnecting while wireless)?
2. Does your Elite 2 controller have the same issue (disconnecting while on wireless) on other Xboxes?
3. Have you tried a hard reset on your Xbox just to rule that out?
4. Have you tried removing the batteries from the Elite 2 controller while disconnected from the cord? (like controller hard reset)
5. Have you checked to make sure the battery are seated firmly in the controller and that the back plate fits snugly?
6. Have you tried syncing your Elite 2 controller to another Xbox, and then re-syncing it back to your own Xbox?

Hopefully this will help us determine if it's your controller or Xbox that is causing the problem!