XBOX EA Sync/Link Issues

Henry George · Oct 10, 2022

Hello!

I will try and be as clear as possible.

I have one outlook email address with an xbox account. This same outlook email address has a brand new EA account that I would like to link so that I can download EA games on the xbox gamepass. All non-EA games currently download without any issues.

Currently, when I go to install any EA game on the gamepass, i receive an error message saying;

'something went wrong ... to continue linking your EA account head back and start over'

I don't think I have done this, or maybe years ago, so what I have been trying to do is cancel the pending link of any account and restarting the process.

If I go into my settings to look at the third party apps that I can link, Steam is connected (and working fine) with a clear 'unlink' option. EA however has a 'manage' button that when clicked on diverts you to this page; https://help.ea.com/en/help/account/link-your-console-accounts/

Following option 1 from the above page (logging into EA using xbox credentials) I receive the following error message;

There's been an error connect_error_social_login_failure

I am then given the option to change my password, which I have done a few times. No help. Same problem every time I attempt this.

If i then log into my EA account using my outlook email address and password I then log in without issue. So now I try and cancel the linking of any account from here - the only app under the 'connected accounts' section is for my discord.

I have tried making a brand new EA account that 100% would not have anything linked and I get the same issues - so the problem definitely is with my xbox account, rather than the EA side.

I think the issue might be that I started the process with a different EA account that I no longer have access to and as I am halfway through the process, the app is having difficulty.

Is anyone able to offer any assistance?

I can provide further info if needed

Thankyou!

:)

Geri M.

Hello Henry George,

We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.

Thank you for understanding.

Kind regards,

Xbox Forum Moderator

Microsoft Community

Geri M.

Hello Henry George,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

It seems like that the issue is caused due to another/Older EA account link to Xbox account. Have you tried signing into the EA Play app with any other email addresses that you may have used to create an EA account in the past and if they've tried unlinking Xbox account from them.

Base on your post description, we suggest to try these helpful article for the following;

If those doesn't work, then the best option would be to reach out to EA Support - Contact EA

We hope it worked out well for you. If not, please reply back to this forum to let us know. We will be glad to follow up and help you.

Have a great day ahead.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Faline C

Hi GMZ, sorry you're having trouble with FC 25.

Have you tried restarting both the EA app and your console to see if that helps with the issue?

Also, it might be worth checking if your Xbox account is correctly linked to your EA account, as that could be affecting your trial access. Have you confirmed everything is synced up on that end?

I hope this helps! Let me know how it goes.

fredgiblet

I'm not positive, but this sounds like an EA issue, not an Xbox issue. It sounds like EA is still registering the account as linked even though it isn't.

AngelObullets

Hi there

Sorry to hear that but only ea can help with account issues, can you try maybe making a new ea account and syncing it to your gt til you get a reply?.

XBOX EA Sync/Link Issues