Xbox does not keep me signed in

Hi Andrew,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues signing in to your Xbox App. To make sure that I can provide accurate information, can you confirm if you are on Windows PC? If you are, please delete all your Xbox and Microsoft credentials from the credentials manager. Do this for both Web and Windows credentials.

To open Credential Manager, type credential manager in the search box on the taskbar and select Credential Manager Control panel.

Select Web Credentials and Windows Credentials to access the credentials you want to manage.

Regards,

Alvaro

wait im not so sure about doing a soft factory reset so it does keep all my games and what not but does it keep me signed in on my xbox?

Hi HendrikVanG, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

This can happen if there's an issue with your browser or something with your account security settings is not updated.

We can try a few troubleshootings steps, if they don't work, I highly recommend you contact support.

First, let's make sure your account security information is updated:

Sign in to your Microsoft account: https://account.live.com/proofs/manage/additional

Verify that your security information is correct and up to date, I also recommend turning on the 2-step verification.

Then, please, try accessing the site using an alternative browser or enable your browser's InPrivate mode.

To use InPrivate mode on Microsoft Edge, click the three dots on the top right of the screen and select "New InPrivate Window".

You can also press CTRL+SHIFT+N keys together on your keyboard.

Verify that your browser is not preventing a login pop-up from the Microsoft site.

When a pop-up has been blocked, Edge will display an icon in your web browser's address bar.

If that still does not work, the best course of action is to contact Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Agent"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Billing and Account Profile Questions" > Confirm.

Select "Chat with a support agent in your web browser" > Confirm > Start Chat.

I hope this helps.

Hey there, thanks for your reply. Ive already tried this

so ist an automated Login in your browser? could you try with a different browser?