Xbox disconnects my account and lost dlc content

Prodethius · Jan 5, 2020

I started having a issue which started with lossing access to all of my extra content on games. Mostly the booster pack for BL3. That same day my Xbox One X started disconnecting my account at random times deleting progress that i made in my games. I tried
useing the xbox support page but it won't load in my account to ask questions or for support. Yes I have reset my console and deleted and re-entered my account and games on the system as well. Any help in regards to this issue would be appreciated thanks.

:)

GavinTheKidd

Hey,

Do you have any issues logging in on the website on that account?

DrifterX22

Does anyone else have or have had access to your account; this includes if you set up game sharing with someone? If so then I suggest logging in to the account and changing your password immediately.

AridLizard

try the Network Connection guide at the following link. https://support.xbox.com/en-US/xbox-one/networking/connection-solution

I know you have already done a reset, but it may work after other steps in the guide such as restarting the router as that forces it to remap the ports, etc.

hope this helps

Prodethius

Thank you for the suggestion. That doesn't seem to be the problem though as my One S system does not have any of the problems that the One X system has. I tried moving the system to my room closer to the router like my One S has been but the problems still
continue.

Prodethius

I have been having issues lately. I didn't have issues before now.

Xbox disconnects my account and lost dlc content