Xbox Diablo 4 bundle return issue

Gabriegdgd · Nov 19, 2023

Hi,

Recently I bought an Xbox series X with Diablo 4 bundle. I wanted to return the console because I cannot play currently and the store refuse to refund me since I claimed the digital game at installation.

Can I somehow unclaim the game in order to proceed with my return?

Thank you for all posibile answers!

:)

ngocphi

You dont you can still return the console.just not the game since its included in the bundle

Those are one time use only and it's forever locked to your accoumt

You have.to.work with the retailer over your return issue it's upto them and their return policy not ms

Cal 2010

This is worse than the Diablo III release, there were no Diablo III bundles that people bought only to have the bundle centerpiece not work.

Stanley Kaempf

My issue is slightly different.

I bought the XBox Series X console with the Forza Horizon 5 Bundle.

When I check with the “Included with this Xbox console@ it only shows Diablo IV - Standard Edition.

What the heck? Where is my Forza bundle?

The box was sealed and doesn’t appear to be open box.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

We need to make sure that the game is successfully purchased under the account that you're using and it's for the correct game version, please follow the steps below:

"Go to Profile & system > Settings > Account > Payment & billing > Order History"

https://support.xbox.com/en-US/help/subscriptio...

Once confirmed that it is purchased under the correct account kindly remove and re-add your account by following the steps below:

" REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console."

Merk187

Yeah I can't buy Diablo 4 with Verizon😭😭 same issue for me, is how I make purchases for Xbox.

Xbox Diablo 4 bundle return issue