Xbox Diablo 4 bundle return issue

Discus and support Xbox Diablo 4 bundle return issue in XBoX on Windows to solve the problem; Hi, Recently I bought an Xbox series X with Diablo 4 bundle. I wanted to return the console because I cannot play currently and the store refuse to... Discussion in 'XBoX on Windows' started by Gabriegdgd, Nov 19, 2023.

  1. Gabriegdgd
    Gabriegdgd Guest

    Xbox Diablo 4 bundle return issue


    Hi,

    Recently I bought an Xbox series X with Diablo 4 bundle. I wanted to return the console because I cannot play currently and the store refuse to refund me since I claimed the digital game at installation.

    Can I somehow unclaim the game in order to proceed with my return?

    Thank you for all posibile answers!

    :)
     
    Gabriegdgd, Nov 19, 2023
    #1
  2. ngocphi Win User

    Xbox Diablo 4 bundle return issue

    You dont you can still return the console.just not the game since its included in the bundle

    Those are one time use only and it's forever locked to your accoumt

    You have.to.work with the retailer over your return issue it's upto them and their return policy not ms
  3. Cal 2010 Win User

    Not happy at all !!!

    This is worse than the Diablo III release, there were no Diablo III bundles that people bought only to have the bundle centerpiece not work.
  4. Francia J. Win User

    Diablo 4 ultimate bundle preorder

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

    We need to make sure that the game is successfully purchased under the account that you're using and it's for the correct game version, please follow the steps below:

    "Go to Profile & system > Settings > Account > Payment & billing > Order History"

    https://support.xbox.com/en-US/help/subscriptio...

    Once confirmed that it is purchased under the correct account kindly remove and re-add your account by following the steps below:

    " REMOVE ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select System > Settings > Account > Remove accounts. ​​​

    3. Select the account that you want to remove, and then select Remove to confirm. ​​​

    4. When you're finished, select Close. ​​​

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

    ​​​

    ADD ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

    3. Enter the Email address and the password.​​​

    4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

    5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"
  5. zmaster2XXX Win User

    Are you looking forward to Diablo 4? After you watch this story trailer I would be surprised if you're not 😉

    I love Diablo. Cannot wait for Diablo 4!!
  6. zmaster2XXX Win User

    Are you looking forward to Diablo 4? After you watch this story trailer I would be surprised if you're not 😉

    I love Diablo. Cannot wait for Diablo 4!!
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Xbox Diablo 4 bundle return issue

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