Xbox Design Labs controller replacement

Hi SuspectedFlyer7,

Thanks for the reply! In regard to a Design Lab controller, they have a 120 day standard warranty, the Elite has a full year and any standard or other controller/accessory is subject to the 90 day warranty. Here are a couple of handy support articles that
you may find useful in regard to Design Lab controllers:

Xbox Design Lab and Xbox Design Lab controller help

Design Lab Controller Frequently Asked Questions

As you're having an issue with a design lab controller, you may wish to go ahead and
request a call back from Xbox Support to see if they can get you sorted out in regards to a repair or replacement, or what they would recommend in this situation. Just be aware
that it may take a bit more time for servicing as Design Lab controllers are custom fabricated for each individual.

I hope that this information helps you out a bit more!

Hey there!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

To answer your inquiry, You've got nothing to worry, when you have created a free replacement order for your Xbox design lab controller, you will receive the exact design for your design lab controller.

You can create your free Xbox controller replacement order here at this link:

https://support.xbox.com/en-US/help/hardware-ne...

Thank you for your time. I hope you have a great day!

Reference link: https://support.xbox.com/en-US/help/xbox-design...

Hello Will,

I understand your concern about your Xbox Design Labs custom controller. Here’s what I found:

The warranty for Xbox Design Labs controllers is 120 days (6 months). Since your controller is only 3 months old, it should still be under warranty.

If your controller doesn’t match your order or isn’t working properly, you can set up a replacement order. Your Xbox Design Lab replacement order will be remade and delivered to your original specifications.

To set up a replacement:

1. Sign in to account.microsoft.com.
   
2. Go to Devices > Register a device to add your accessory to your Microsoft account.
   

Please note that most of the time when they replace these types of controllers because it is beyond repair, they will replace it with standard controllers since customized controllers are just limited for you. But they should be providing some type of refund for the difference of the cost.

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox
Design Lab controller help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.

Hi,

The warranty for Design Lab controllers is 120 days (6 months). You can use this article (Xbox Design Lab and Xbox Design Lab controller
help) for any troubleshooting you need for your controller. If you do need servicing for your controller, you can set it up at https://support.microsoft.com/devices.