Xbox controller won’t connect with usb connected

Hey Vincent,

Yes, you can use the controller while connected to the console using usb cable. This won’t affect performance and won’t damage the controller. Using the controller wired of course means you don’t need to use batteries.

You can also update the controller while connected through USB cable.

Standard xbox one controllers require a micro USB cable. The elite series 2 and xbox adaptive controllers require USB type C cable.

Instructions on connecting an xbox one controller to console:

https://support.xbox.com/help/hardware-network/controller/connect-a-wireless-controller

Any questions, I’m happy to help 😊

Using a USB cable to connect-

Connect your controller using a micro-USB cable (included with all standard Xbox One wireless controllers and the Xbox One Play & Charge Kit). Standard alkaline batteries won’t be used to power the controller functions while you’re using your controller
as a wired controller.

If you’re using an Xbox Elite Wireless Controller Series 2 or Xbox Adaptive Controller, connect your controller using a USB-C cable (included with both controllers).

Depending on the type of controller you have, plug the micro-USB or USB-C cable into the power port on the back of the controller then plug the other end of the cable into your Xbox One. More details can be found
here on connecting your wireless controller to Xbox consoles: https://beta.support.xbox.com/help/hardware-network/controller/connect-a-wireless-controller

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

In order for us to check if it's the console or the controller, do you have a different controller that you can try to plug into your console?

Also, if there is none and if you have a PC or Laptop, kindly try updating the controller from there.

Follow the steps below:

"1. Open the Xbox Accessories app.

2. Connect your Xbox Wireless Controller by using a USB cable or the Xbox Wireless Adapter for Windows.

3. When the controller is connected, you'll see the message Update Required if an update is mandatory. Install the update."

You should be able to do it following these steps:

Connect your controller using a micro-USB cable (included with all standard Xbox One wireless controllers and the Xbox One Play & Charge Kit). Standard alkaline batteries won’t be used to power the controller functions while you’re using your controller
as a wired controller.

If you’re using an Xbox Elite Wireless Controller Series 2 or Xbox Adaptive Controller, connect your controller using a USB-C cable (included with both controllers).

Depending on the type of controller you have, plug the micro-USB or USB-C cable into the power port on the back of the controller then plug the other end of the cable into your Xbox One.

Hope this helps

Connect your controller using a micro-USB cable (included with all standard Xbox One wireless controllers and the Xbox One Play & Charge Kit). Standard alkaline batteries won’t be used to power the controller functions while you’re using your controller
as a wired controller.

Plug the other end into the front USB port on your Xbox. You could use one in the back also.