Xbox Controller Pairing Problems after MOBA replacement

Hello Carlos,

Good day! Thank you for posting in Microsoft Community.

We understand you that you're having trouble connecting your Xbox controller to your PC after replacing your MOBA. Based on the information you provided, it seems like the issue might be related to the Bluetooth drivers on your PC. Let's try some steps to fix the issue however just a heads up, here at Microsoft Community forums, we only have limited tools in case the troubleshooting steps fail, we may need you to reach Xbox Live Support for further assistance.

Here are a few troubleshooting steps you can try:

1. Update your controller firmware: You can do this on a PC by installing the Xbox Accessories app from the Microsoft Store, and then connecting the controller while the app is open.

2. Try a different USB port or cable: If the controller doesn’t work when connected with a USB cable, double check that the problem isn’t with the cable or the port—try a different cable/port connection or connect to a different device.

3. Uninstall the Bluetooth driver for your MOBA from the Device Manager, and then restart your PC. Windows should automatically reinstall the driver.

4. Check for Windows updates: You can find available Windows updates by going to Settings > Windows Update > Check for updates.

5. Try updating the Bluetooth driver for your MOBA from the manufacturer's website.

If none of these steps correct the controller connection issue, your controller might need to be replaced. If you’ve tried all these steps and the issue persists, I recommend reaching out to Xbox Live Support for further assistance. They may be able to provide more specific troubleshooting steps or service options for your controller. You can reach them on this link: Contact us | Xbox Support. Click on "Contact Us" to chat with Live Support or request a callback.

We hope this helps resolve your issue with the controller. If you have any other questions or issues, please let me know. We are always happy to assist you.

Have a great day and happy gaming!

Sincerely,



Microsoft Community Moderator

MOBA on Xbox one are coming.

Smite & Gigantic.

But,i guess,since they will be available on Xbox one,they aren't MOBA anymore and becomes very bad games.

I never played MOBA,but after trying Smite,even if the game is fine.I don't see me, playing hours and hours.

But some might enjoy them.

By the way,is Happy War a MOBA .' cause it's very similar.

I just received my replacement console. Controllers paired instantly with the new console and they work well.

After lot of test i found the solution. You need to pair the controller with a headset attach to it (also a spare 3.5mm plug inside it). After that the controller work good even if you unplug the headset. The bad point is that you have to pair the controller
everytime you want to use it, because if you close the tv (device) or the controller the configuration is lost and the problem rebegin.

It dosen't make any sense but it work like this...

I think you will find it's not a controller issue but a console issue. I have tried multiple controllers and none of them will stay paired. It''s more likely a bad radio in the console than multiple bad radios in the controllers. I am waiting on my replacement
console and see if that solves the problem.