Xbox controller not fit for purpose

Discus and support Xbox controller not fit for purpose in XBoX on Consoles to solve the problem; After spending over £500 on a Xbox series X on release date you expect the controller to last more than 15 months (just outside warranty) Forced to... Discussion in 'XBoX on Consoles' started by Nick Davies2, Dec 7, 2022.

  1. Nick Davies2
    Nick Davies2 Guest

    Xbox controller not fit for purpose


    After spending over £500 on a Xbox series X on release date you expect the controller to last more than 15 months (just outside warranty)

    Forced to buy new controller to get best experience out of console. 4 months after buying new console need to get it repaired, still in warranty but will be replaced with a refurb not brand new controller. This is ridiculous in my eyes and shows these controllers are not fit for purpose. I play a maximum of 12 hours per week so no idea how they break so quick.

    There is no way of making an official complaint just get to speak to a bit.

    :)
     
    Nick Davies2, Dec 7, 2022
    #1
  2. Dérek Augusto Win User

    Xbox controller not fit for purpose

    I see, you really weren't supposed to be going through this situation, Nick.
  3. Nick Davies2 Win User

    Xbox controller not fit for purpose

    Hi Derek

    Thanks for the suggestion but I have followed the replacement process. It's more the fact I don't think these controllers are fit for purpose. After having the controller for 15 months to then need a replacement and then the replacement needs repair after 5 months it's a bit of a joke. Seems like it is something wrong with the build quality in my eyes.
  4. Dérek Augusto Win User

    Xbox controller not fit for purpose

    Hello!

    My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

    Nick, I'm really sorry about your situation.

    What I can help you with, being here on the forums, would be to actually trigger your warranty to have the control replaced.

    Click on this link, if your console appears in your account click on it or register it.

    After clicking on it, go to ''online service''. In the category put ''accessories'' and next to ''standard control'' and fill in the form with your data.

    https://support.xbox.com/en-us/help/hardware-ne...

    And if you want to send a suggestion/criticism, you can download the HUB for feedback app on your windows, and follow the step by step to do so.

    I remain at your disposal if you have any further questions.
  5. xa revelation Win User

    How the hell did it get worse?

    maybe our xboxs arnt fit for purpose !
  6. JosefLBohorquez Win User

    Remote play is not working in the xbox app for PC

    To mobile devices and tablets, Xbox App is the one that fit that purpose
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Xbox controller not fit for purpose

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