Xbox Controller Issue...and the larger issue with M$ Support

Discus and support Xbox Controller Issue...and the larger issue with M$ Support in XBoX on Consoles to solve the problem; So I have recently returned a broken controller to MS, which has been returned to me today. Upon using this new returned controller, I find that the... Discussion in 'XBoX on Consoles' started by YadaYadaMoi, Aug 10, 2022.

  1. YadaYadaMoi
    YadaYadaMoi Guest

    Xbox Controller Issue...and the larger issue with M$ Support


    So I have recently returned a broken controller to MS, which has been returned to me today.

    Upon using this new returned controller, I find that the bumper doesn't work, which was NOT the original issue.

    So I started a new return, so that this one could be returned for a replacement (it was not the original controller) only to find this one was in fact, out of warranty!

    I then call M$ support and gave them the details, and not for the first time, I waited for circa 20 minutes for them to investigate, only for them to hang up.

    Thoughts, experiences and support would be welcome...

    :)
     
    YadaYadaMoi, Aug 10, 2022
    #1
  2. Onyx Is Here Win User

    Xbox Controller Issue...and the larger issue with M$ Support

    Ouch, sorry to hear that. I'd recommend heading to https://support.xbox.com and start an online chat. When you get in to talk to someone ask to be escalated. They'll want to know what the issue is and you can tell them but continue to insist on being escalated as this level cannot help.

    Once you get to a Microsoft Advocate you can let them know what happened and they'll help out
  3. Jason Tracy Win User

    My Controller Freezes

    This sounds more like a console freeze issue and less like a controller issue. I think your controller not working is just a symptom of a larger issue.
  4. Darkhawk Ninja Win User

    issues with controller and support

    Croquet,

    Sorry for your issues :( Since Windows 7 is older, it takes a little more to get the Xbox One controller connected. Follow these steps and let us know if you still need help after trying this:

    When you connect an Xbox Wireless Controller to your Windows 8.1 or Windows 7 PC with a micro-USB cable, Windows will automatically download and install the drivers for the controller. If Windows is not set to automatically download device software, you
    can check for updates through Device Manager.

    Update drivers through Device Manager

    Here’s how to check for updates manually in the Device Manager:

    1. Point to the lower-right corner of the screen, move the mouse pointer up, and then select
      Search.
    2. Enter Device Manager in the search box, and then select
      Device Manager
      .

      Note Windows may ask you for an administrator password or to confirm your choice.
    3. Locate and expand Microsoft Xbox One Controller.
    4. Right-click the expanded Microsoft Xbox One Controller and select
      Update Driver Software.
    5. Select Search Automatically for Updated Software.

    With Xbox Wireless or USB connections, you can connect 4 Xbox Wireless Controllers at the same time. You won’t get audio through the controller so there’s no need to connect a headset. Bluetooth connections
    are not supported.

    Notes

    • If the controller doesn't respond, try a different micro-USB cable.
    • To use your Xbox Wireless Controller with your console after using it with a PC, you must re-sync the controller to the console. You can do this by using the wireless sync button or a USB cable. For details, see

      Connect a wireless Xbox One controller to your console
      .
    • This information applies only to Xbox One Wireless Controllers. For help with other gamepads or joysticks or for information on configuring a specific game so that you can play it with a controller, refer to the manufacturer’s website.

    _______________________________________________

    Let me know if this solves your problem!
  5. XBF Lance J Win User

    issues with controller and support

    Hey Clement,

    Thank you for reaching out. I see you are having a bit of trouble getting your controller serviced so I hope I can help clear up some things for you. Only certain controllers can be registered, most of the standard ones are serviced through registering your
    console. As you are a PC gamer, I would suggest contacting a hardware specialist through live chat or setting up a call at
    Xbox Support and have them setup a service order for you.
  6. ClémentCroquet Win User

    issues with controller and support

    Darkhawk Ninja,

    Firstly, thank you for your answer which was quite fast.

    Secondly, my issue doesn't come from a driver, in fact I already have one XboxOne controller (this one gets a bit old now but nevermind) and it connects to my computer perfectly. Also, the controller can connect for 3/4 second if I play with the micro-usb
    cable but it still makes the controller unusable. I think the issue only comes from a hardware problem.

    Currently my main problem is that I'm unable to register my controller on the windows support for reparation.

    Of course i understand that I may not be on the right forum for this problem and if I'm right i will try another topic specificaly for support issue.

    Best regards,

    Clément.
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Xbox Controller Issue...and the larger issue with M$ Support

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