XBOX controller is not recognised by XBOX cloud gaming.

I have the same issue:

* the plain Xbox controller (non elite) connects via bluetooth to the TV and is recognised by the Xbox cloud app on my Samsung TV. I can use it to play games using the Samsung Xbox app.

* the brand new Xbox Elite Series 2 controller connects via bluetooth to the TV and is NOT recognised by the Xbox cloud app.

I tried several attempts deleting the pairing, re-pairing. Turn off TV on the power switch. Re-installing the Xbox app on the Samsung TV.

The result is always the same:

* The Xbox Elite Series 2 controller connects successfully to the TV and is shown as Paired and Connected in the Samsung TVs feature where you add external devices.
* But the Xbox app shows the yellow ! exclamation mark and does not recognise the Elite Controller.

I’ve paired my other non Elite standard Xbox controller now vie Bluetooth and USB, which works both.

Hi Efthymios, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Does this also happen if you play with it connected via a USB cable?

Please, check if your controller has a firmware update.

Download this app: https://apps.microsoft.com/detail/9NBLGGH30XJ3

Open it and connect your controller.

Let me know if it works!

Thanks for taking the time to reply.

These are official Xbox controllers and should work with Xbox Cloud. As the other respondent pointed out though, you cant connect a 360 wireless controller via USB, even though it is recognised as a USB device.

As many people will have old 360 controllers, and Microsoft are pushing Xbox Cloud, it would have been helpful if Microsoft put this in the controller FAQ.

Regards,

Kevin.

The DS3 controller is not on the list of recognised controllers for cloud gaming...only the DS4:

https://support.xbox.com/en-US/help/games-apps/cloud-gaming/cloud-gaming-tested-controllers

Edit: That's not to say that a DS3 definitely won't work, just that it hasn't been tested. Someone else a year ago asked the same thing on Reddit but there was no definite conclusion:

https://www.reddit.com/r/XboxGamePass/comments/pa1rbw/help_using_a_ps3_dualshock_controller_to_play/

Hi

If an Official Xbox One controller is recognised by your Xbox One console where the controller from Zedlabz is not recognised then I would try reaching out to the people who made the controller for support.