Xbox controller is connected but I have no input

Hi there! This is Ronnie, an independent advisor.

Nice to meet you and I hope you are having a great day!

I understand you need help with your controller issue.

Try doing a power cycle on the console please and connect the controller again after that.

Turn off the Xbox, unplug everything from the console for 30 seconds and plug it back in, turn it on.

After that, please connect the controller again.

Also, if you have another controller, please try connecting that too. If both controllers are not working, this could already be an issue with the console.

The old Xbox One controller only featured an expansion port, newer controllers including the elite controller also feature a 3.5mm input where you can connect 3.5mm cables into.

So if your headset just requires a 3.5mm input then you can connect it without the stereo adapter if you have a newer model of the Xbox One controllers

I randomly got the controller to stay connected. When I open the Xbox App it says "This controller is connected via Bluetooth. Connect a USB cable to configure it." When I click on the test button, none of the buttons are registering inputs. The "Game
Controllers" settings menu just lists a generic "Bluetooth XINPUT compatible input device" and does not register any inputs there either.

I have found a workaround for this problem. If you can, simply don't connect the controller to your PC, let it connected to the Xbox One instead. When you start streaming, simply ignore the warning saying that no controller is being connected to your PC.
So, your input will be directly managed by the Xbox, not your PC. The problem seems to originate from the fact that The Division server is monitoring controller input in some way. and the extra latency put in from streaming the input from your PC to the Xbox
then to Division's servers causes the glitch. Though, for my workaround to be applicable to you, your PC must be in controller range from your Xbox. Hope this helps.

Apologies but you are not understanding me.

The scenario goes like this:

Purchased xbox series controller;

Connected and updated series controller on laptop;

Attempted to play a game on laptop;

Controller input is not present;

In some games the controller doesn't appear in the setup;

In some games the controller registers but the inputs are incorrect, sometimes the z-axis registers as a button (x button) and not a movement;

Connected controller to tablet and mobile phone and controller input is fine;

Is the problem my games or my controller firmware not syncing with the games?

Is there a fix?