Xbox Controller Future (elite and others)

I have personally always thought Microsoft should offer a repair service for their controllers (after I found out this was not something they already offered). After reading through the forms, I found this to be a pretty hot button issue for some people.
I can completely understand their issue with this problem and relate to it.

I have an elite controller myself and I love it. From the moment I felt its weight in my hands I knew it was something I wouldn't regret purchasing. The versatility, flexibility, and short-cuts it offer is definitely beneficial whether you are a casual
gamer or an professional on the rise. I personally have used my elite controller everyday since it came out and I have had zero issues with it (knock on wood). Though I have read where people have had issue, some of which are natural wear and tear, while others
seem to be a defect such as the RB breaking.

For me, my grips started to come off, which is no big deal as the controller functions the same regardless. But still, having spent over $150 dollars on the controller I thought it would be nice to have them done right. So I called to see if I could
send it in only to find out that unless the controller is still under warranty (which mine wasn't) there is nothing they can do about it. I found this to be quite surprising as I would have gladly paid to get my controller fixed. But I ended up supergluing
it the best I could as I am not going to spend another $150 bucks just to get my grips fixed.

Regardless of my own circumstances and how my controller was still working despite its cosmetic flaws, the issue remains that a second elite controller is coming out (which I have been waiting for) and there is no repair service offered to this day. The
market for unique controllers is definitely there and people don't expect these controllers to last forever. We all know the controller will have issues so when issues do arise on a controller you have spent over $150 dollars on, and the warranty is up, the
solution should not be to forcer the user to fork out another $150+ bucks on a controller that is supposed to be quality.

I found out that a lot of people purchase their elite controllers from Walmart or best buy where they can tack on an additional warranty (I think up to two years) where they can replace the controller should anything go wrong. Im sure Microsoft could
make a decent amount of money should they offer a repair service as there are many gamers like myself who are willing to pay to get their gear fixed. Even if Microsoft just implements an additional cost for an extended warranty I would be willing to do that.

My point for this post is that gaming is that gaming is changing and we are getting consoles and controllers that are more high tech than we have seen before. We are given options to purchase something basic or more powerful depending on what type of
gamer you are and how much money you want to spend. Many people are willing to pay the extra money to purchase the better option but right now with those options the additional services to serve that particular class is just not there and is something I want
to see come around. I also wonder if there are any users out there who use the elite controller to play games because they have to, maybe they have a disability and the elite controller offers a solution or them to game and having a repair service would really
benefit them as well as others.

If anyone wants to add on to the post whether it is a creative solution, suggestions, or your own story, just remember to keep it clean and nice! I understand this can be a touchy topic but if we get the problem out there and do it in a proper manner
maybe it will raise awareness and help to create a solution.

:)