Xbox controller exchange address

Discus and support Xbox controller exchange address in XBoX on Consoles to solve the problem; Hi guys, does anybody know the address that i need to ship my xbox controller to? ( i’m in canada by the way) 5f3271e8-88c9-4b79-9c4c-41c68b148c71 Discussion in 'XBoX on Consoles' started by Colin Hughes1, Oct 2, 2022.

  1. Colin Hughes1
    Colin Hughes1 Guest

    Xbox controller exchange address


    Hi guys, does anybody know the address that i need to ship my xbox controller to? ( i’m in canada by the way)

    :)
     
    Colin Hughes1, Oct 2, 2022
    #1
  2. [ A J ] Win User

    Xbox controller exchange address

    Hi, Colin! thank you for reaching out.

    My name is AJ, I'm an Independent Advisor for the Xbox Community.

    After you submit a service order request for your device, you will receive a service order and an order confirmation email that includes shipping or drop-off instructions, as well as a shipping label for your device.

    If after 24 hours you haven't received a confirmation email, please check your email program's junk folder or spam filter.

    • For instructions on how to pack your device for shipping, see:

    https://support.xbox.com/en-US/help/hardware-ne...

    Please let me know if you have any questions.

    Best regards.
  3. XBF Brad A Win User

    Need shipping address for controller exchange

    Hello Spider,

    Thanks for coming to the forums. With repair orders you get an email with all the information. Unfortunately, with controllers, you do not get a shipping label. It is also very important when you do ship it out write your order number for the repair on the
    outside of the box. Here is the address for the US shipping.

    MS Returns Center

    5700 South International Pkwy

    McAllen TX, 78503

    Hope this helps.

    Brad
  4. Zenosos Win User

    Need shipping address for controller exchange

    Hi spider dude94,

    most of the time these emails csn get mislayed within the junk emails. You may want to check your associated email junk as it maybe in there with the shipping label information that you will need to print off.
  5. InCaudaVenenum Win User

    Elite controller v2

    It would be good for you to exchange the controller. MSFT has been aware of reports such as this and they are working to address them. Faulty controllers are still possible despite rigorous QA testing...
  6. Short Bus Sig Win User

    Unresponsive Buttons - Elite Controller Series 2

    This sounds like it’s a major problem. I bought two controllers from Microsoft and both had issues with an unresponsive, intermittent Y button. We exchanged the two controllers at the request of Xbox support and bought two more from Walmart. They are doing
    the exact same thing. I bought one for Christmas opened it up and it also is doing the same thing. It came from Amazon and when you talk to Xbox support they have no answers but to send it back. I can’t keep taking controllers back to Walmart and exchanging
    them every other day before they stop letting me return them. Someone needs to address this quickly.
Thema:

Xbox controller exchange address

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