Xbox Controller Elite 2 PC Accessories App Issue

Hi Marionette,

Thanks for reaching out to us in the forums for this issue. You can use the Xbox Accessories app to configure your Elite controller, or reset the configuration via a PC.

Use the Xbox Accessories app to configure your Xbox Elite Wireless Controller

Give this a try and let us know the results.

I hope that this helps out!

Hi Marionette,

Thanks for reaching out to us in the forums for this issue. You can use the Xbox Accessories app to configure your Elite controller, or reset the configuration via a PC.

Use the Xbox Accessories app to configure your Xbox Elite Wireless Controller

Give this a try and let us know the results.

I hope that this helps out!

I dont have a pc but I'm gonna try to delete all configarations and reset to the original configuration

Hello ajbarnette,

I'm sorry to hear you are having issues with your Elite Series 2 controller.

Are you having this issue on PC or an Xbox console?

Console: To configure your Xbox Elite Wireless Controller, start by opening the Xbox Accessories app. To open the app on your console, press the Xbox button to open the guide, select My games & apps > See all > Apps, and then choose Xbox Accessories.

PC: To open the Xbox Accessories app on Windows 10, press the Start button, type Xbox Accessories or choose it from the list, and then sign in. If the app isn’t installed on your PC, get it here: Microsoft Store

The Xbox Accessories app won’t detect your controller if you’re using Bluetooth to connect to your PC. Connect your controller using Xbox Wireless Adapter, or plug the included USB-C cable into the back of the controller and plug the other end into your PC.

You can follow the steps listed in this article to learn how to customize your Elite Wireless Controller Series 2

Customize your Xbox Elite Wireless Controller Series 2 | Xbox Support

If there is a hardware problem with your controller that cannot be resolved by troubleshooting, you may need to replace your controller. To begin:

1. Go to account.microsoft.com/devices
   
2. Find your Xbox Elite Series 2 controller and click on it
   
3. Scroll down and click Start Order
   
4. Confirm the serial number and choose Device
   

Follow through with the rest of the instructions.

Hi Helmut,

Thanks for keeping us updated with your reply. Since you have updated your PC to the latest Windows build, if you're having trouble

updating the Elite controller using the Xbox Accessories app, then there may be an issue with the app itself if it isn't allowing you to update the controller. You may wish to run the App troubleshooter to see if there may be something with the app itself
that requires a "fix". Fix problems with apps from Microsoft Store

In regard to configuring your Elite controller, you would need the Xbox Accessories app for that as well: Use the Xbox
Accessories app to configure your Xbox Elite Wireless Controller

If you continue to experience issues updating or configuring your Elite controller using your Windows 10 PC, then you may need to attempt to do so from a different PC or an Xbox One console.

I hope that this helps a bit more and please let us know the results.

Sorry to hear about this issue, thankfully the Xbox One Elite Controller has a lot of customisation options and you should be able to swap the triggers back around fairly easily.

Follow the guide at this LINK, that should walk you though how to download and use the Xbox Accessories app
on either PC or Xbox One to edit your Xbox One Elite Controller.