Xbox controller eats batteries and randomly disconnects. Any options?

CapnMagoo · Dec 5, 2019

I got a new Xbox one controller a few months ago, and had a lot of trouble getting it connected. At first, I thought it was just me as I'm not super familiar with the console. I can only play sporadically, but every time I picked it up, it behaved similarly.
If it didn't have a brand new pair of batteries, it would either have trouble connecting and when connected, it would randomly disconnect often (every 10-20 mins). With new batteries, it would still disconnect at least once or twice in a session (~1.5 hours.)
The other controller we have works fine, so I don't think it is the console.

I ran through all the suggestions on the help portal and from the support guy I talked to on the phone. The 3 month warranty is up. Do I have any other options with repair or replacement?

EDIT: Thanks for the suggestions, but even with fresh batteries I still have connection issues. I'm looking for suggestions on how to fix the connection issue or to fix/replace the controller.

:)

CapnMagoo

I made sure I updated the firmware in the controller, it hasn't fixed the issue. Thanks for the response though.

laurj787

I use rechargeable battery packs.

you could do a trade in at gamestop.

Th3 Vidiot

I had a very similar issue with a phantom white controller a few months ago. I took it in to where i bought it and they replaced it because they said its hardware related and they covered it for a year. If you have the receipt it may be worth a shot.

crazydude1965

If you in uk i recommend using durracel 2500 rechargables work all day for me get from asda tesco any good supermarket expennsive chargeing docks dont hold any charge in my opinion about 800 to 1200 i use ordinary rechargables havnt looked back

webdevkit

I think there is a Play & Charge kit that comes with a rechargeable battery and charging cable. Been working great for me.

Xbox controller eats batteries and randomly disconnects. Any options?