Xbox controller doesnt work Right. What can I do?

Hello Rahim Kazimi,



Thank you for posting in Microsoft Community.



We understand that you are trying to connect and use your controller however it disconnects after 5 minutes. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Based on your description, you have trying to use new batteries and this issue has been going on for two days. For us to isolate the issue, we would like to ask for few questions:

1. We notice that you have added this concern to Xbox Console category. May we know how you connect your controller to Xbox Console? Is it wired or wireless?
   
2. Since you have already isolated the issue with controller, may we ask if you can try to connect it to another device like PC or phone and see if issue persist with connection? Would it still be connected to another device more than 5 minutes?
   
3. Is the controller updated? If you were connecting the controller to Xbox Console, please update it. If it will be connected to PC, please use Xbox Accessories app to update it.
   
4. Lastly, may we know if there are walls, gadgets or appliance that may hinder the connection? Please try to check samples of interference that you may need to clear near your gaming set up. See the list below:
   
   • Types of interference that can degrade your signal are:
     
     • Active interference. Active interference is caused when other electronic devices are broadcasting either a wireless signal or some other form of electromagnetic interference. Common causes include microwaves, ovens, air conditioners, CRT TVs, wireless headsets and speakers, other wireless networks, and other electronic devices.
       
       Note Try to minimize potential interference by removing any electronic devices between your Xbox console and your wireless router.
       
     • Passive interference. Passive interference occurs when a wireless signal passes through objects, causing the signal to be weakened and refracted. Common causes include concrete, glass, lead and copper piping, insulation, mirrors, tile, and plaster. Interference can also occur when the console is too close to the wireless router. The ideal distance from the wireless router to the console is between 5 and 50 feet.
       
     • Attenuation. Attenuation is a natural occurrence in wireless signals. It means that a signal degrades over distance, causing what are commonly referred to as “range issues.” Routers have a limited broadcast range, although this varies between devices.
       
     • Line of sight. When dealing with active or passive interference, a critical component is line of sight. Draw an imaginary straight line from your router to your Xbox console, and then see if you can turn off or move any devices along that line that could cause active interference.
       
       • You can also move the console or router to minimize passive interference. Moving the devices outside of entertainment cabinets or desks can often help improve wireless signals.
         
     • Source: Improve network performance when using the Xbox app on a Windows device | Xbox Support
       

Alternatively, if you have tried all the suggestion above and the controller will still not connect properly. We suggest you add your controller on your account to check warranty of the device.

1. Go to account.microsoft.com/devices, sign in, and select Register device to continue.
   
2. Enter your device's serial number to register it to your account.
   
3. Select your device to see its warranty information.
   

Source: Manage devices used with your Microsoft account - Microsoft Support



We look forward to your response.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.







Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Ya i realized that. Its completely useless right now. doesnt work for any game because ive tried forza 4,5,7, ive tried f1 2020,2021,22, ve tried assetto corsa and nothing works but they all work fine with the controller. Idk what to do to be honest.

Hello,

The controller is already updated with the xbox accesories app, but still happens the same, yesterday i deleted again the xbox 360 for windows driver and it worked, but today it doesnt work again and what is strage is that for some games on steam like destiny 2 the controller always works but for some other on game pass, for example, it doesnt work and they only work if i delete the driver.

best regards

Juan

My Xbox 360 controller isn't working. Whenever I even touch the Right trigger, it turns off. What do I do?