Xbox controller disconnects after EHD is plugged in

Nick Tams · Nov 18, 2023

Every time I connect my external HD to my xbox (series X), my controller disconnects from the xbox. My xbox and controller have had all software updates. I have had problems with this for about a year. I bought a new usb 3.0 cable and have tried other EHD’s with the same outcome. I have tried moving the EHD further from the xbox and moving the xbox from the location it was in previously. I’ve seen other people have had this issue in the past but did not see any proper fixes listed other then the issues I listed above.

:)

CarTzy

Hello Nick Tams,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you are experiencing this issue with your external HD and your controller. Here are some steps you can try to fix it:

- Make sure your external HD is formatted to NTFS and has enough free space.

- Try using a different USB port on your Xbox Series X console.

- Reset your controller by holding the Xbox button for 10 seconds and then reconnecting it.

- Clear the cache on your console by turning it off, unplugging the power cord for 30 seconds, and then plugging it back in and turning it on.

- Perform a factory reset on your console, but keep your games and apps. You can do this by going to Settings > System > Console info > Reset console > Reset and keep my games & apps.

How to reset your Xbox console to factory defaults | Xbox Support

I hope this helps. Please let me know if you have any other questions or concerns. I appreciate your cooperation and understanding. Have a great day!

CarTzy

Hi!

We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: https://answers.microsoft.com/en-us/newthread?threadtype=Questions&cancelurl=%2Fen-us

Thank you for understanding.

Izunnek

It's works but only if the game is stored in the internal hard drive and if the external hard drive is unplogging, even if the game is not stored in the EHD, if it's plug, it's doesn't work.

I think my EHD is damaged because i tried to plug it to my computer for format it but Windows don't recognized it.

I will try to command an another on Amazon and i will see if the problem persist.

Crass14

I have a Seagate Expansion Desktop 4TB External Hard Drive HDD – USB 3.0 for PC Laptop (STEB4000100)

Will plugging into my pc reset the EHD?

Always.Toasty

If your Xbox one Controller doesn't work or gets disconnected after you plug in your Stereo Headset Adapter, unplug your adapter,
and then update your controller without the adapter. After the controller is updated, insert your Stereo Headset Adapter back into the controller.

Xbox controller disconnects after EHD is plugged in