Xbox controller disconnecting multiple times through 1? 10 minute game??

Hello,



Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today, and we hope that all is well. I can see that you are having issues with your Xbox Controllers. Let me see how I can assist you with this concern.

It seems that you already gone through methods in trying to fix the controller's issue.

If you had performed the steps provided on the link below,

Troubleshoot your Xbox Wireless Controller | Xbox Support

I recommend for you to perform a soft reset with the console (while keeping games and apps and hardwire the controller) IF AND ONLY IF THE FOLLOWING REQUIREMENTS ARE REACHED:

• A reliable network connection is present.
  

• Every profile's details are known (email and passwords)
  

Warning Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with the Xbox network will be lost. Your console syncs with the Xbox network automatically when it’s connected with the service, so if you've been offline for a while, connect to the Xbox service before taking these steps.

How to reset your Xbox console to factory defaults | Xbox Support

How to reset your console

If you’re ready to reset your console to the factory default settings, follow these steps:

1. Press the Xbox button to open the guide.
   
2. Select Profile & system > Settings > System > Console info.
   
3. Select Reset console.
   
4. On the Reset your console? screen, you'll see three options:
   
   • Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It resets the OS and deletes all potentially corrupted data without deleting your games or apps. In some cases, if a corrupt game file is causing the issue you're troubleshooting, you may have to choose Reset and remove everything, but you should always start with Reset and keep my games & apps.
     
   • After you select one of the options, your Xbox console begins the process of erasing the selected content and resetting itself to the default settings.
     

If you will still be having issues after performing the reset or if you don't want to proceed in performing the reset you may request for a controller replacement instead.

Request an Xbox controller replacement | Xbox Support

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)





Thank you for understanding.

me too. on multiple games i'll get disconnected from live. I have to reconnect from the dashboard. The test says everything is fine once i do it, but then disconnects again 10 minutes to an hour later.

Try these two things.

1. Remove batteries and disconnect headset

2. Insert batteries

3. Press Xbox button

4. Hold View and Menu buttons together for 10 seconds

5. Controller should power back on

If that does not work...

1. Remove batteries and disconnect headset

2. Connect controller to console with USB cable with no batteries inserted

3. Leave console at home screen and controller plugged into console, let sit for 5 minutes

4. Controller should power back on

Hello Ultor masako,

Thank you for your post. I understand you are experiencing an issue with being disconnected from Xbox Live. To troubleshoot this, please follow the following steps:

Troubleshoot Xbox One Network Connection.

I hope this helps.